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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
Do you enjoy a blend of strategy and operational execution? The Sales Strategy and Operations team partners directly with the sales leadership team as a trusted advisor, focused on strategic planning, sales optimization and business operational support. You will collaborate with many cross-functional teams such as finance, employee success, marketing, operations, and others. This is a high-impact role, with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan, and lead the plan to fruition. Example of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, Salesforce product playbook, tooling, data quality, business planning, market segmentation, sales pipeline, and business performance review.
Successful candidates will be able to use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact across the organization.
Sample projects and results range from evaluating worldwide market opportunities, building a scalable reporting infrastructure, supporting the creation of the product growth strategy, market segmentation, sales pipeline and key performance metric reviews.
Impact:
- Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership.
- Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, propensity to buy, white space, etc.).
- Create executive**-**level presentations for both local and global leadership reviews; organize quarterly business reviews.
- Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.
- Ability to handle ambiguity and problem solve using a structured, logical approach.
- Strong executive presence. Stakeholder and cross functional management experience critical.
- Data Infrastructure Requirements Gathering & Analysis - determine the needs or conditions to meet the new or altered product or project, taking account of the possibly conflicting requirements of the various stakeholders, analyzing, documenting, validating, and managing software or system requirements.
- Knowledge Management - Ability to develop and facilitate practices that enable employees to create, use or share information efficiently and effectively.
- Results Orientation - Project confidence while expressing own thoughts and ideas with clarity, sincerity, and conviction. Communicate with passion and honesty. Shares a compelling business vision that engages and influences others.
- Statistics and Modeling Techniques - use various modeling techniques, such as process modeling, data modeling and use case diagrams to visually represent business requirements and system functionalities.
- Data Literacy & Attention to Detail - ability to read, understand, create, and communicate data as information, while doing so with attention to detail. Identifies, gathers, formulates, calculates, analyzes, and derives diverse sets of data. Communicates findings through a targeted information sharing process.
- Critical Thinking & Problem Solving - ability to objectively and systematically analyze information, ideas or situations to form well reasoned judgements or decisions. It involves using logical reasoning, evidence based analysis, and sound judgement to evaluate complex problems, patterns, and meaningful conclusions.
**Required Skills: **
- 2-3+ years of professional experience, in a highly analytical role or strategy department
- Advanced Excel skills; experience with SQL and Tableau
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
**Preferred Skills: **
- Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
- Strong communication skills to translate complex info into easily digestible insights and executive presentations
- Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations
- Resilient Self-starter and high degree of motivation to go above and beyond the task at hand
- Highly collaborative style with strong networking skills across business functions
- Flexibility and ability to adjust on the fly to new demands; sense of urgency
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $122,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $134,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.