The Opportunity
Join Adobe's dynamic Worldwide Sales Operations team as a Sales Support Rep Analyst, where you will be at the heart of our global sales execution. This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization, making a significant impact on our sales processes. Based in Noida, Uttar Pradesh, India, this hybrid position provides the perfect balance between office collaboration and remote flexibility.
What you'll Do
- Offer outstanding support to our Global Sales Organization, addressing process, system, and access challenges within Salesforce, Dynamics 365, and other critical sales applications.
- Manage support tickets through ServiceNow and CRM workflows, ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks.
- Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis.
- Support configuration and troubleshooting in Salesforce and Dynamics 365, validating CRM workflows, business rules, and integration flows.
- Identify operational gaps and propose process automation or simplification opportunities, contributing to our Gen AI transformation initiatives.
- Coordinate user access requests and perform data governance activities, ensuring compliance with global standards.
- Offer functional support and demonstrations on coordinated sales applications, collaborating with Field Enablement and Product Ops teams to develop user guides.
What you need to succeed
- Education: Bachelor’s or equivalent experience in Computer Science or related field from Tier 1 Institutes preferred.
- Experience: Minimum 2 years in Sales Operations, CRM Operations, or Sales Support.
- Flexibility to work in a hybrid environment with rotational shift schedules, including night shifts.
- Technical Skills: Proficiency in Salesforce and/or Dynamics 365 (Core Admin & Support). Familiarity with Clari, Gainsight, CPQ, Anaplan, or similar ecosystems is a plus. Working knowledge of ETL tools and Power BI reporting.
- Soft Skills: Outstanding analytical, problem-solving, and communication skills. Strong collaborator management and ability to excel in a fast-paced, global environment. Proactive ownership attitude with a focus on continuous improvement.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
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AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.