Sales Support Specialist

Caterpillar · Industrial · Santiago, Region Metropolitana de Santiago

Sales Support Specialist for Caterpillar's Electrification commercial group, focusing on decarbonization initiatives. Responsibilities include consulting with customers, performing site simulations and analysis, and estimating total cost of ownership for electrified mining equipment and infrastructure. Requires industry knowledge, customer focus, decision-making skills, and effective communication.

What you'd actually do

  1. You will consult with the customers, product groups, districts, and dealers in developing decarbonization pathways and recommending solutions designed to maximize product value and price.
  2. Perform site simulation to determine site-level power requirements.
  3. Leverage modeling tools to help customers make site-level infrastructure decisions.
  4. Perform site-level total cost of ownership (TCO) estimations to optimize electrified machines and infrastructure vs. current technologies.
  5. Support electrification NTI & NPI programs with VOC collection, functional requirements, cost targets, and commercial strategies.

Skills

Required

  • Knowledge of the mining industry and equipment.
  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Bachelor's Degree or Industry Experience
  • English Advanced

Nice to have

  • Degree in Mining Engineering.
  • Experience with Fleet / Machine Performance tools.
  • Experience with cost modeling tools.
  • Experience in Electrification fields.
  • Experience with mining equipment/ mine sites.