Salesforce Business Systems Administrator

Salesloft Salesloft · Enterprise · Mexico · IT/Security

The Salesforce Business Systems Administrator will be responsible for the strategy, development, and architecture of systems aligned to a business function, primarily within Salesforce (Sales Cloud and Service Cloud), with significant overlap into interconnected go-to-market (GTM) systems. This role involves complex configuration, declarative development, security, and maintenance of Salesforce, partnering with stakeholders to understand business processes, managing integrations, acting as a product owner for key business systems, and defining product roadmaps. The administrator will also identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort, while creating documentation and enforcing configuration management standards.

What you'd actually do

  1. Serve as a Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configuration, declarative development, security, and maintenance.
  2. Partner with stakeholders not just to fulfill requests, but to interrogate business processes and uncover the root challenges behind every feature request.
  3. Manage the integration and data flow between Salesforce and key marketing/sales enablement systems
  4. Act as the product owner for key business systems, defining product roadmaps, prioritizing features, and managing the system lifecycle
  5. Integrations and advanced configurations/support

Skills

Required

  • Bachelor's degree
  • 2+ years hands-on experience as a Salesforce Administrator/Business Analyst
  • Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS).
  • Experience in designing, implementing, and supporting enterprise-level business systems.
  • Proven experience with system integrations and middleware technologies.
  • Excellent analytical, problem-solving, and process optimization skills.
  • Strong communication, collaboration, and stakeholder management abilities.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Experience with business process mapping and documentation.
  • Knowledge of system configuration management principles and best practices.
  • Ability to define and promote best practices for system usage and administration.
  • Project management skills, including planning, execution, and risk management.

Nice to have

  • Salesforce Certification is a plus
  • Experience in Sales or Business Operations is a plus

What the JD emphasized

  • Salesforce Administrator