Salesforce Cpq Senior Manager, Technical Transformation

Deloitte Deloitte · Consulting

This role is for a Senior Manager of Technical Transformation within Deloitte's Sales & Service team, focusing on package and technology enablement for customer relationship management. The role involves supporting transformation initiatives, analyzing processes, developing project deliverables, and coordinating across client and project teams. While the team mentions Generative AI and transformative technologies, the core responsibilities are centered around Salesforce CPQ implementation and Lead-to-Cash solutions, not direct AI/ML model development or research.

What you'd actually do

  1. Supporting transformation initiatives from assessment through implementation across business and functional areas
  2. Analyzing current-state processes, identifying improvement opportunities, and documenting future-state recommendations
  3. Developing project deliverables such as workplans, process maps, status updates, and executive presentations
  4. Coordinating across client and project teams to track decisions, risks, dependencies, and action items
  5. Conducting data analysis and stakeholder interviews to support recommendations and implementation planning

Skills

Required

  • Ten + years’ consulting and/or Lead-to-Cash implementation experience.
  • Ten + years’ experience managing at least three large-scale full-life cycle implementations of Lead-to-Cash (CPQ/CLM/Billing) solutions, including ownership of the functional and technical solutions.
  • Salesforce CPQ Certified
  • A Bachelor’s degree
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Nice to have

  • Masters Degree or advanced degree in the area of specialization
  • Experience defining systems strategy, roadmap, developing process flow diagrams, user journeys and stories, developing business and systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions
  • Ability to work independently and manage multiple assignments
  • Experience solutioning, and implementing other CRM platforms (SAP CRM, Oracle, Salesforce.com, Microsoft Dynamics, etc.) or CPQ/CLM technologies (Salesforce, Oracle, Conga)