To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce India Professional Services partners with enterprise customers to design, implement, and scale transformative Salesforce solutions. With deep platform expertise and a strong focus on business outcomes, we work with some of India's most complex and strategic organisations — making a real global impact from one of Salesforce's highest-priority growth markets.
The Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully designing and building the Salesforce Sales, Services, Marketing and Revenue cloud solutions.
The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. As a Technical Architect, you will become a deep product guide with Sales, Service, Marketing and Revenue Cloud applications, having strong focus on salesforce platform (e.g. Community, and Einstein Clouds) and work closely with our sales and delivery teams to ensure customer success.
Responsibilities:
- Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is leveraged correctly and the go-forward solution is easy to maintain and meets best practices. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates, and documenting requirements and designs.
- Effective in understanding business needs and distilling the information into business and technical requirements
- Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
- Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
- Collaborate with internal stakeholders (sales/pre-sales, engineering, other services teams, etc.) to help customers maximize the value of their Salesforce Industry products and services.
- Designing transformational technology solutions and working directly with customers to meet their business requirements in accordance with industry best practices.
- Leading and mentoring the development and QA teams on the project.
- Responsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
- Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.
- Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams.
- Responsible for creating, and delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.
- Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.
- Develop POCs or help customers and partners with complex coding tasks.
- Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.
EXPERIENCE:
- 10+ years of experience in developing technology solutions.
- Extensive experience and understanding of the Sales, Service, Marketing and Revenue Cloud.
- 7+ years of experience working on deployment teams, ideally using Agile development techniques.
- You have designed and implemented Sales, Service, Marketing and Revenue Cloud Solutions, automation, and application processes.
- You will have in-depth knowledge of implementing front office and back office processes in the above Sales, Service, Marketing and Revenue Cloud business.
- Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Sales, Service, Marketing and Revenue Cloud processes
- Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
- Expertise in one or multiples of → Experience Cloud, and Vlocity OmniStudio
- Salesforce.com integration experience, including between different business systems as well as working with integration tools with end-to-end implementation experience in building CRM solutions.
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.
- Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.
- Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.
- Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.
- Understanding of DevOps and Release Management for large-scale transformation projects.
- Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
- Diligent with the ability to learn quickly to demonstrate new concepts, technologies, and solutions.
- Ability to work independently and be a self-starter.
- A pioneering innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
- Excellent communication skills to communicate with customers, partners, and internal team members
CORE TECHNICAL SKILLS - MUST HAVE
- Data modeling, Process modeling tools, and best practices
- Marketing Cloud Next Platform Depth: Advanced expertise in Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio and Contact Builder / Audience Builder.
- Sales/Service/Vlocity Ominstudio
- DevOps and Release management
- Salesforce/Apex, Apex Design Patterns, Triggers, Workflow Alerts and Actions, Process Builders, Visualforce, Lightning, LWC
- Integration Architecture, API’s,
- Platform Security, Identity and Access Management , Sharing and Transparency
- Data Architecture and Management
- Architectural Design Patterns
- Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
PREFERRED SKILLS — GOOD TO HAVE
- Revenue Lifecycle Management (RLM): Understanding of Salesforce RLM — dynamic revenue contracts, asset lifecycle management and flexible pricing models.
- Agentforce Platform: Knowledge of Agentforce agent design — agent topics, instructions, actions and guardrails — for revenue operations use cases (quote assist, renewal, deal desk).
- Product Catalogue & Pricing Migration: Proven expertise in migrating complex product hierarchies, bundle configurations and multi-tiered pricing logic from legacy CPQ platforms.
- Contract & Subscription Data Migration: Deep experience migrating active contracts, subscriptions, amendments and asset records with full relationship integrity at enterprise scale.
- Revenue Recognition: Understanding of ASC 606 / IFRS 15 revenue recognition rules and how they map to Salesforce Billing revenue schedules and ERP posting.
- Data Cloud / CDP: Hands-on experience with Salesforce Data Cloud — data stream configuration, identity resolution, unified profile modelling, segmentation and activation to MC Next.
- Familiarity with marketing data warehouse patterns (Snowflake, Databricks) as upstream Data Cloud data sources
DESIRED CERTIFICATIONS and QUALIFICATION
- Salesforce Revenue Cloud Consultant
- Salesforce Certification Preferred (Admin, Developer, Omnistudio)
- Integration Architecture
- Platform Security
- Identity and Access Management
- Sharing and Transparency
- Data Architecture and Management
- Architectural Design Patterns
- Apex Design Patterns
- Certified Scrum Master / Certified Product Owner
- Bachelor's or Master's degree in Computer Science, Software Engineering, Business, or a related field
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.