The Service Management Specialist – SAP S/4HANA Material Management (MM) is responsible for the operational support, service delivery, and continuous improvement of material management processes within the SAP S/4HANA environment. This role ensures that procurement, inventory management, and supply chain operations are supported by stable, efficient, and scalable services aligned with business objectives. The specialist works closely with IT, supply chain, and business stakeholders to maintain high system availability and optimize end-to-end material flows.
This role is critical to maintaining the reliability of our SAP MMP ecosystem, which directly impacts core business operations such as Material Management, Order fulfillment , logistics movement result posting & financial updating efficiency.
Key Responsibilities:
- Serve as the primary point of contact for Incident Management, Request Management, Problem Management and Event management, Operational Metrics and Knowledge Management for Material Management functions
- Develop and implement processes aligned with enterprise processes for incident/problem management, support knowledge management, metrics reporting and business continuity plans
- Support ad-hoc governance related to internal/external audits associated with ongoing MMP production support by way of executing available reports or reporting status on incidents or problem tickets
- Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost customer satisfaction, and meeting SLAs
- Develop and update plans to monitor the system and scheduled jobs and collaborate with technical and functional teams to plan for and implement alerting in the system for breaches
- Coordinate root cause analysis for system or process failures and implement corrective/preventive actions.
- Support configuration and enhancement activities within SAP S/4HANA MM (e.g., , inventory management, material master data) and oversee transport management and ensure proper documentation and testing of changes.
- Continuously improve the performance of the L2 team thru efficiencies and automations where applicable. Review and adapt industry trends to standardize processes and tools used for L2 support
- Collaborate with other Product teams across the program to align with ITSM process, stakeholder management, cross-team collaboration, and synchronization of effort to drive L2 support
- Measure and report appropriate performance metrics for incident management including MTTx and SLA metrics
- Support Hyper care, audits, compliance requirements, and system controls related to MMP operations.
Qualifications:
- 12+ years of overall IT experience
- 5+ years of relevant SAP production support experience, specifically in managing SAP S4 HANA projects.
- Experience in managing diversified teams working across the globe with Onsite and Offshore model.
- Knowledge of production support industry trends, their impact on business strategies, and SAP’s strategy and service delivery management.
- Good understanding of SAP MM/MI, functional and/or technical SAP application knowledge with strong technical and business acumen.
- Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
- Experience with ITSM tools such as ServiceNow or equivalent.
Preferred Skills:
- Experience with S/4HANA migration or transformation projects.
- Understanding of ABAP debugging and enhancements.
- Experience with integration technologies (IDocs, APIs, EDI).
- Exposure to automation tools and reporting platforms
- ITIL certification and/or SAP certification in MM.
- Ability to perform under pressure in a production support environment
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $129,600-244,680.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/LL6
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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