Scale Account Manager, Mid-market

Monday.com Monday.com · Enterprise · New York, NY · Consulting

Account Manager for monday.com's AI work platform, focusing on renewals, upsells, cross-sells, and customer success for early adopter and expansion accounts. The role involves managing the full sales cycle, from prospecting to closing, and acting as a trusted advisor to drive customer value and business outcomes.

What you'd actually do

  1. Own a portfolio of early adopter and expansion accounts, including renewals, driving adoption, retention, and growth.
  2. Identify signals for expansion opportunities and execute upsells, cross-sells, and outbound campaigns to generate additional revenue streams.
  3. Serve as a trusted advisor, consulting with customers on processes and challenging leaders to drive meaningful change.
  4. Manage the full sales cycle, from prospecting and outbound engagement to negotiation and closing.
  5. Deliver high-touch relationship management and proactive account planning to maximize customer value.

Skills

Required

  • B2B SaaS sales experience
  • upsells, cross-sells, expansion, and renewal ownership
  • high-volume, high-velocity sales environments
  • outbound prospecting
  • managing the full sales cycle
  • building relationships with key stakeholders and decision-makers
  • customer-facing and presentation skills
  • written and verbal communication
  • empathy
  • high energy
  • BA/BS degree or equivalent experience

Nice to have

  • master AI tools

What the JD emphasized

  • B2B SaaS sales experience
  • upsells, cross-sells, expansion, and renewal ownership
  • high-volume, high-velocity sales
  • prospecting and outbound engagement