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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
The Security Governance, Risk, and Compliance (GRC) Senior Lead role is part of Salesforce's Security and Compliance organization, sitting at the forefront of our expanding global Contact Center as a Service (CCaaS) platform. Our team works to ensure that Salesforce's cloud products meet the regulatory and compliance standards required to operate in markets around the world.
We are looking for a Security GRC Senior Lead to serve as a principal compliance strategist, bridging the gap between traditional cloud security frameworks and complex global telecommunications regulations. You will be responsible for translating emerging regulatory requirements into actionable compliance guardrails and overseeing our broader telecom reporting strategy.
Responsibilities:
- Lead the compliance strategy for our global CCaaS initiatives, translating regulatory guidance into high-level business and product strategy, and overseeing mandatory regulatory filings to governing bodies such as the Federal Communications Commission (FCC) and the Canadian Radio-television and Telecommunications Commission (CRTC).
- Actively monitor the global telecom and security landscape for new and evolving regulations, proactively assessing their impact on our product roadmap and global compliance posture.
- Act as a key GRC liaison to Product Management and business leadership, ensuring "compliance by design" is embedded in the product lifecycle and overseeing engagements with external advisory partners to drive global regulatory and compliance analyses.
- Define and manage the shared responsibility model, clearly delineating telecom and compliance liabilities between our platform, underlying carrier partners, and customers across both reseller and Bring Your Own Carrier (BYOC) architectures.
Required Qualifications:
- 8+ years of experience in Security GRC, Legal, or Regulatory Affairs with strong working knowledge of international telecommunications regulations and compliance frameworks across North America, Europe, and other global markets.
- Experience managing formal regulatory reporting and filing processes at an enterprise level, with a proven ability to translate complex legal and regulatory text into clear requirements for product and business teams.
- Exceptional executive communication skills with the ability to present risk scenarios and compliance strategy to senior leadership.
- Strong understanding of cloud compliance principles and risk management across enterprise environments.
Preferred Qualifications:
- Experience within the Software as a Service (SaaS), CCaaS, or Unified Communications as a Service (UCaaS) space.
- Familiarity with emerging global telecom regulatory markets beyond North America and Europe.
- Experience with GRC tooling and project management in a fast-paced, cross-functional environment.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.