Senior Account Executive - Enterprise Sales - Expansion

New Relic New Relic · Enterprise · United Kingdom · Enterprise

Senior Account Executive for enterprise sales at New Relic, focusing on driving expansion and strategic adoption of their observability platform within key enterprise customers. The role involves developing account plans, building executive relationships, identifying growth opportunities, leading virtual teams, forecasting, and negotiating agreements. Requires extensive experience in enterprise B2B SaaS sales with strong executive communication and complex deal management skills.

What you'd actually do

  1. Develop and execute detailed, multi-year strategic account plans for a defined portfolio of high-value, complex enterprise customers.
  2. Establish deep, trusted-advisor relationships with key decision-makers, including CTOs, VPs of Engineering, and SRE/DevOps leadership, aligning our observability platform with their critical business initiatives and digital transformation goals.
  3. Proactively identify, qualify, and close complex six-figure and seven-figure expansion opportunities (upsell, cross-sell) by deeply understanding the customer's technical architecture, developer workflow, and evolving monitoring needs.
  4. Masterfully lead and coordinate the virtual account team, including Solution Consultants, SDRs and Marketing ensuring a cohesive and sophisticated customer engagement strategy throughout the sales cycle.
  5. Maintain an impeccable sales pipeline and deliver accurate quarterly and annual forecasts using Salesforce, providing insightful analysis on deal health and strategic next steps.

Skills

Required

  • Enterprise B2B SaaS sales
  • Expansion sales
  • Complex renewals
  • Account planning
  • Executive relationship building
  • Pipeline management
  • Forecasting
  • Negotiation
  • MEDDPIC/Challenger/Value-based selling methodologies
  • Communication of technical concepts to business executives

Nice to have

  • Observability platform sales
  • Spanish language skills

What the JD emphasized

  • quota-carrying
  • enterprise-focused B2B SaaS sales role
  • expansion and complex renewals
  • Enterprise Selling Skills
  • multi-stakeholder, 6- and 7-figure deals
  • sales cycle exceeding 6 months
  • highly technical concepts to both technical leaders and business executives