Senior Account Manager

Cognite Cognite · Industrial · UAE Abu Dhabi · Value Delivery

This role is for a Senior Account Manager at Cognite, a company focused on industrial digitalization and AI solutions. The primary responsibility is to manage and expand key accounts, ensuring customers realize the full value of Cognite's products, including their AI capabilities. The role involves nurturing long-term relationships, developing value roadmaps, driving expansions and renewals, and acting as the voice of the customer. While the company builds AI solutions, this specific role is in account management, not directly involved in AI/ML development or research.

What you'd actually do

  1. Managing the relationship with Cognite’s most valuable customers;
  2. Developing a trusted advisor relationship with key stakeholders and executive sponsors;
  3. Ensuring all Cognite activities are closely aligned with the customer's business case and business strategy, allowing them to realize the full potential of Cognite’s products;
  4. Driving expansions and securing renewals for your assigned accounts;
  5. Developing value roadmaps and account plans, charting a path to the customer’s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products, identifying expansion opportunities for account managers to close;

Skills

Required

  • 5+ years experience and a demonstrable track record in leading customer engagements as an Account manager or related role
  • A rich understanding of Account management methodologies and practices including (but not limited to) segmentation, customer journey, and customer health scoring;
  • Commercial experience in renewals and upselling;
  • Track record of expanding complex enterprise deals
  • Fluent in written and spoken English is required.
  • Proven experience of selling at C-Level both in business and IT

Nice to have

  • Verbal skills in Arabic are an advantage.
  • Experience of collaborating together with channel partners
  • Experience working at a high-growth scale-up organization;
  • Familiarity with Salesforce, MEDDPICC, and Clari