Senior Account Manager, Enterprise

Braze Braze · Enterprise · New York, NY · Sales

This role is for a Senior Account Manager at Braze, a customer engagement platform company. The role focuses on partnering with Enterprise Account Executives to maximize customer value, develop relationships, and close opportunities. It involves analyzing customer usage, identifying upsell/cross-sell opportunities, and achieving sales targets. While Braze utilizes AI in its platform, this specific role is in sales/account management and not directly involved in building or deploying AI models.

What you'd actually do

  1. Commercially expand customer relationships in collaboration with the Account Executive. You will work in partnership, but have primary responsibility to develop and close those opportunities up to $100K
  2. Pro-actively analyze customer product usage and identify “white space” within accounts and new business units for cross-sell and upsell opportunities
  3. Partner closely with Account Executives, Renewals Managers and Customer Success Managers to identify upsell opportunities
  4. Collaborate with additional internal departments, including but not limited to Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal and Marketing
  5. Coordinate resources to drive feature exploration and adoption

Skills

Required

  • Sales or Account Management experience
  • SaaS sales experience
  • Drive, determination and accountability
  • Excellent product knowledge
  • Ability to learn a feature-rich application
  • Outstanding verbal, written and stand-up presentation skills
  • Experience presenting value propositions to executive teams
  • Intermediate to advanced knowledge of Google Office, MS Office Suite (Word, Excel, PowerPoint) and Keynote
  • Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
  • Excellent organizational skills
  • Time management abilities
  • Proven ability to quickly get up to speed on new cloud apps and tools
  • A proven networker

Nice to have

  • Enterprise SaaS sales for Mobile and/or Marketing Technology
  • Prior experience in a startup technology company

What the JD emphasized

  • quota-carrying role
  • 3+ years of experience in Sales or Account Management, SaaS sales
  • At least half of that time spent:
  • Drive, determination and accountability
  • Excellent product knowledge and ability to learn a feature-rich application
  • Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
  • Proven ability to quickly get up to speed on new cloud apps and tools
  • A proven networker in your daily life
  • Background in Enterprise SaaS sales for Mobile and/or Marketing Technology a plus
  • Prior experience in a startup technology company a plus