Overview
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. If you are passionate about online advertising, have a growth mindset and love building great relationships with customers then you will feel right at home in our team.
As a Senior Account Manager you will manage your own portfolio of advertisers, driving both revenue and client satisfaction by ensuring our Microsoft Advertising offering is valued and understood, linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The Account Manager is a core member of the account team focused on driving data-driven optimisations aligned with client needs, executing campaigns, and driving solid coordination of internal resources for excellence in execution of core tasks, account transitions, and client account health.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Please note, Microsoft Advertising requires 4 days a week in office
Responsibilities
- You will ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising solutions by proactively developing solid, comprehensive understanding of clients' marketing needs delivering advertising solutions into overall marketing strategy
- You will leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business. You will identify and understand the drivers of satisfaction, help create long-term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers. You’ll establish recovery action plans to improve the client's overall experience.
- To tailor your sales approach, you will adopt Microsoft sales strategies as you proactively leverage Unified Client Management (CRM) tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value-proposition presentations and specialised business plans for clients.
- You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships throughout multiple levels at the customer’s organization.
- You will act as a thought leader on industry trends, technology, and KPIs. You’ll also leverage competitive knowledge to elevate client’s success and create solutions that increase revenue.
- You will create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. You’ll demonstrate Microsoft’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning.
Qualifications
Required Qualifications:
Relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
- OR Bachelor's Degree in Sales, Marketing, or related field AND relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
- OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising).
- OR equivalent experience
Native/Fluent English and French.
Paid search experience.
Excellent communication and presentation skills.
Demonstrated ability to consistently meet or exceed revenue goals or targets.
Proven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutions.
Solid analytical skills.
Solid knowledge of the online advertising industry, trends, and customers’ needs.
#MicrosoftAI #MicrosoftAdvertising
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**