Why This Role Matters
NetSuite customers rely on Oracle to help them scale, simplify operations, and improve visibility across their business. As customers grow, their needs evolve — creating opportunities to expand usage, introduce additional capabilities, and support long-term customer success.
The Senior Account Manager plays an important role in protecting Oracle NetSuite’s customer base, driving recurring revenue, and identifying new growth opportunities within existing accounts. Success in this role requires strong business acumen, customer focus, sales discipline, and the ability to manage multiple commercial conversations at pace.
What You’ll Do
- Manage a portfolio of existing NetSuite customers across the Hong Kong market.
- Own the full renewal and upsell sales cycle, from account planning and customer engagement through negotiation and close.
- Build trusted relationships with business decision-makers, finance leaders, operational stakeholders, and key NetSuite users.
- Drive successful contract renewals by understanding customer priorities, usage, satisfaction levels, and business needs.
- Identify upsell and expansion opportunities by positioning relevant NetSuite modules, capabilities, and value-added solutions.
- Act as a customer advocate, ensuring customer feedback, risks, and commercial opportunities are clearly communicated internally.
- Maintain accurate forecasting, pipeline updates, account notes, and opportunity progression in Oracle’s internal systems.
- Collaborate with internal teams including Pre-Sales, Customer Success, Support, Marketing, Enablement, and Sales Leadership.
- Manage a high volume of accounts, renewals, transactions, and customer conversations with strong organization and follow-through.
- Handle customer questions, objections, commercial discussions, and renewal risks with professionalism and urgency.
Requirements
- Proven experience in sales, account management, customer growth, renewals, upsell, or business development.
- Strong record of meeting or exceeding quota, renewal, pipeline, or revenue targets.
- Ability to prospect within existing accounts and identify new commercial opportunities.
- Strong interpersonal and communication skills, with the confidence to engage customers at different levels of seniority.
- Good business acumen and the ability to understand customer priorities, operational challenges, and growth objectives.
- Consultative selling skills, including discovery, value positioning, objection handling, negotiation, and closing.
- Strong organization skills, with the ability to manage multiple accounts, transactions, deadlines, and internal stakeholders.
- Proactive, resilient, and accountable working style, with strong attention to detail and follow-through.
- Ability to work in a high-volume, performance-driven sales environment.
- Comfortable using CRM systems and internal tools to manage pipeline, forecast, activities, and customer records.
- Fluency in English and Cantonese is required; Mandarin capability would be valuable for regional or cross-border customer engagement.
What Success Looks Like
- You consistently deliver against renewal and upsell targets.
- You maintain strong customer relationships and improve customer retention across your account portfolio.
- You identify and progress meaningful expansion opportunities within existing NetSuite customers.
- You forecast accurately and maintain strong sales process discipline.
- You collaborate effectively with internal teams to resolve customer issues, manage renewal risks, and support account growth.
- You become a trusted commercial contact for customers and a reliable contributor to the NetSuite AMO team.
Why Join Oracle NetSuite
Oracle NetSuite is one of the world’s leading cloud business management platforms, helping organizations manage finance, operations, customer relationships, commerce, and growth on a unified cloud suite.
Joining NetSuite in Hong Kong gives you the opportunity to work with a strong customer base, develop your account management and cloud applications sales expertise, and build a career within Oracle’s global technology environment. You will be part of a team that values customer impact, commercial excellence, collaboration, and continuous learning.
Inclusive Closing Statement
At Oracle, we value diverse perspectives, backgrounds, and experiences. We encourage applications from candidates who bring strong sales capability, customer focus, business curiosity, and the motivation to grow. If you are excited by customer growth, cloud applications, and building long-term commercial relationships, we would be pleased to hear from you.
Career Level - IC4