Senior Account Manager, Uber Eats, Poland

Uber Uber · Consumer · Warsaw, Poland · Sales & Account Management

Senior Account Manager for Uber Eats in Poland, focusing on strategic growth partnerships with top SMB restaurant partners. Responsibilities include building long-term relationships, identifying upsell opportunities (marketing solutions), monitoring merchant KPIs, conducting business reviews, and collaborating with internal teams to resolve issues and drive revenue growth. Requires experience in account management or sales, fluency in Polish and English, and proficiency in data analysis.

What you'd actually do

  1. Build and scale long-term partnerships with Poland’s top SMB merchants, moving beyond transactional support to become a trusted advisor for their business.
  2. Navigate ambiguity and internal complexity to unlock value for both our partners and Uber, ensuring they thrive on our platform.
  3. Identify and execute growth opportunities by upselling marketing solutions (Ads, promotions) that align with the specific needs of your restaurant partners.
  4. Own your portfolio end-to-end, monitoring merchant KPIs and conducting business reviews to provide data-driven recommendations that prevent churn.
  5. Collaborate across disciplines—including Operations, Marketing, and Product—to resolve blockers and shape the merchant experience at scale.

Skills

Required

  • 4+ years of professional experience in account management, sales, or similar partner-facing functions
  • Native/Business fluency in Polish and English
  • Proficiency in Excel or Google Sheets
  • Proven experience managing high-value accounts and meeting or exceeding business targets/quotas

Nice to have

  • Proficiency in SQL to independently pull and analyze partner data insights
  • Experience working within the technology, food delivery, or e-commerce sectors in the Polish market
  • Strong systems thinking and the ability to build frameworks for solving recurring partner challenges