About the Role
Uber Eats is looking for a Senior Commercial Account Manager to own some of the most valuable partnerships for Uber Eats in London - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an “all hands on deck” environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners.
This role sits within the London team and is responsible for the growth and experience of top local brands in the region, helping them to flourish on our marketplace with an unbeatable experience. These restaurants will typically have between 1-20 store locations, and are likely to drive outsized customer preference to Uber Eats due to the strength of their brand and offering. There will be no shortage of challenges and opportunities to throw yourself into!
What you'll do:
- Commercial Management: Lead commercial discussions with top partners to build sustainable long-term partnerships.
- Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. delivery-only kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
- Demand generation: Generate increased demand onto the app by working with Marketing and Consumer Ops to improve our brand strength and customer funnel, from more top-of-mind awareness, to increased conversion on purchase decisions.
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered or they’re receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- Build tools and processes: Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs. Identify gaps in our current processes and build tools to maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
Who You'll be:
Experience & Track Record: At least 3–5 years of professional experience, ideally featuring previous customer-facing experience at the executive level and a proven track record of outperforming metrics-based business goals.
Strategic Project Management: Exceptional project manager capable of developing detailed joint business plans with large local partners and consistently delivering above expectations.
Data-Driven Judgment: Confident in making data-led decisions and using sound business judgment to drive outcomes.
Communication & Presence: Strong executive presence with exceptional verbal and written communication skills.
Execution & Drive: A resourceful, fast-moving "go-getter" with a willingness to hustle, roll up your sleeves, and get in the weeds with high-value partners.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.