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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about improving business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Account Partner (AP) is a proven, passionate, strategic sales executive responsible for selling the full portfolio of Professional Services offerings to Salesforce’s most strategic and ambitious customers. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. You will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation & solution selling to C-level customers. The primary measurement of success for this role will identifying be YoY growth in overall services bookings and revenue.
**See here for more info on Prof Services **-http://www.salesforce.com/services/professional-services/overview/
Responsibilities:
Exceed** Professional Services Sales **growth and bookings, ensure organisational health and customer satisfaction goals as a regional leader
Utilise industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
Engage customers, especially C-Level**,** using a consultative solution selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
Develop and manage a territory plan and a personalised account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Professional Services YOY revenue growth
Sell as a team, forming strong relationship with our License Sales organisation and regional Alliances/Partner organisations that are instrumental to success
Be a recognised role model for collaboration, leadership and overall business results
As an Account Partner you:
are internally and externally recognised as business contributor, industry or product specialist.
have high level of knowledge of emerging business / industry trends, competitive direction and product direction.
determine the best customer success approach based on general direction from senior management.
work on complex business issue and initiatives that require business or industry knowledge.
act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.
Preferred Qualifications & Skills:
Demonstrated consultative sales experience with a proven record of selling and/or delivering professional services for a strategic consulting firm or large scale system integrator.
Demonstrated ability to develop and maintain C-level relationships where you are recognised as a trusted advisor
Experience growing accounts with large and complex pursuits ($M+)
Highly collaborative and excels in a complex, matrixed environment
Team player with strong interpersonal skills
Ability to thrive in a fast-paced environment
Li*Y
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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