Job Description
We are looking for a collaborative and diligent individual to join our dynamic team at Zendesk. As the Senior Analyst, Ops Integration, you will play a crucial role in ensuring all employee lifecycle administration is handled accurately and with pace. You have a passion for customer (employee) service and take ownership of issues swiftly. You enjoy problem-solving, connecting dots, scaling solutions, and completing tasks that may not have an immediately clear approach. Your ability to ask the right questions and drive efficiency makes you an outstanding fit for this role.
Responsibilities:
- Turning ad hoc processes into scalable capabilities, building playbooks as you go, and embedding new capabilities across our Service Excellence team (People Service & Global Service Desk).
- Serve as the escalation path for our Service Excellence team, who is managing pre-hire, onboarding, job transition, and offboarding tasks.
- Coordinate the relationship between IT, Procurement, Legal for all employee lifecycle administration, understanding the up and downstream impacts. I.e. if there’s a new technology or process that needs to be implemented, you will drive.
- Lead the process and systems work stream for strategic initiatives such as M&A activity, new country set-up, new tech implementation and more.
- Work cross-functionally to ensure alignment, bridge gaps, and build long-lasting solutions.
- Serve as ‘chief problem solver’ for topics that arise without a specific owner across P&P and other issues that need to come to resolution with pace.
- Define, track and operationalize data measurement for projects; set success metrics, data collection, run before/after impact analyses, and translate findings.
What you bring to the role:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 4-6 years of experience in HR operations.
- Outstanding problem-solving skills and attention to detail.
- Excellent communication and collaboration skills across all levels.
- Ability to manage multiple projects and priorities simultaneously.
- A passion for crafting efficient and balanced processes and ability to enable services teams to drive them at scale.
- Workday experience required.
- Experience working with Zendesk solutions preferred.
- Experience in process improvement, data analysis, and reporting.
- Proficiency in Excel/Google Sheets
- Candidate should be located in Mexico City or Manila
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.