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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
This role is posted at the Senior Analyst level, and open to the Manager level for the right candidate. This role is posted in the UK, with openness to other EMEA locations such as Dublin or Madrid.
Job Description Do you enjoy a blend of strategy and operational execution? The Global CRO Business Operations team partners directly with the global sales leadership as a trusted advisor, focused on strategic planning and projects, sales optimization, sales capacity management, and business operational support. In this senior role, you will act as the go-to expert on data and analytics, providing strategic recommendations and insights through compelling, data-driven storytelling to influence key stakeholders. You will collaborate with many cross-functional teams such as finance, employee success, marketing, operations, and others. This is a high-impact role, with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan, and lead the plan to fruition, while helping set direction, standardize how the team works, and support more junior analysts. Example projects range from the very strategic to the very operational business rhythm and focus on many areas, such as Go-To-Market strategy, market segmentation, capacity planning, business metrics design and maintenance, tooling development, and business performance review. Successful candidates will use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work that uncovers trends and identifies insights delivering impact across the organization.
What You'll Do
- Act as the go-to expert on data and analytics, providing strategic recommendations and insights through compelling, data-driven storytelling to influence key stakeholders.
- Design and build executive-level dashboards and self-serve reporting tools to track KPIs.
- Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership.
- Enable and automate operational rhythms such as quarterly and monthly business reviews and annual planning by delivering high-quality insights and visuals.
- Perform ad-hoc analyses across multiple data sets and tools (examples include customer segmentation, sales participation, propensity to buy, market deep dives, white space, etc.).
- Create executive-level presentations for both local and global leadership reviews.
- Collaborate across functions, including finance, sales programs, operations, and product, to align on goals and inform key decisions.
- Partner with teams to standardize definitions, metrics, and reporting frameworks for consistency across the org.
- Assist in troubleshooting operational issues as they surface; propose changes to systems and processes to fix root causes.
Core Competencies
- Data Literacy & Attention to Detail: read, understand, create, and communicate data as information with attention to detail; identify, gather, formulate, analyze, and derive insight from diverse data sets, and communicate findings through a targeted information-sharing process.
- Critical Thinking & Problem Solving: objectively and systematically analyze information, ideas, or situations to form well-reasoned judgments, using logical reasoning, evidence-based analysis, and sound judgment to evaluate complex problems and draw meaningful conclusions.
- Curiosity & Business Exploration: go beyond executing analysis to actively understand the business behind the data; ask "why" and "what if," probe ambiguous or undefined problem spaces, and proactively explore trends, anomalies, and white space others overlook. Bring a learning mindset and the drive to develop deep business context, turning unclear questions into structured opportunities for insight.
- Results Orientation: project confidence while expressing your thoughts and ideas with clarity, sincerity, and conviction; communicate a compelling business vision that engages and influences others.
- Knowledge Management: develop and facilitate practices that enable employees to create, use, and share information efficiently and effectively.
- Stakeholder & Executive Presence: strong stakeholder and cross-functional collaboration skills; ability to influence without authority.
What We're Looking For
- 3+ years (Senior Analyst) or 5+ years (Manager) of professional experience in consulting, sales strategy/business operations, or a highly analytical role, with demonstrated experience in data analytics / business intelligence.
- Strong business acumen with a passion for data and analytics, including in-depth knowledge of sales-related datasets / metrics.
- Familiarity with Salesforce CRM; intermediate level of SQL, Tableau, and AI tools (Claude, Codex, etc.), with interest to advance.
- Experience in quantitative analysis and financial modeling.
- Proven ability to work cross-functionally and influence without authority.
- Detail-oriented with the ability to zoom out and think strategically.
- A "get-it-done" attitude with the curiosity to explore and improve.
- Excellent communication skills and experience presenting to executives.
Preferred Qualifications
- Advanced Excel/Gsheet, with rich experience in SQL (Snowflake), Tableau, and AI tools (Claude, Codex, etc.).
- Outstanding problem-solving skills: a consistent track record of asking questions, structuring sophisticated problems, and developing solutions and recommendations.
- Strong presentation skills, especially building compelling PowerPoint / Google Slides presentations.
- Resilient self-starter with a high degree of motivation to go above and beyond, and the ability to handle ambiguity.
- Highly collaborative style with strong networking skills across business functions.
- Flexibility and ability to adjust on the fly to new demands; a sense of urgency.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.