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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Kami saat ini sedang mencari Associate Account Partner untuk bergabung dengan tim penjualan Layanan Profesional kami yang sedang berkembang. Calon yang ideal adalah profesional yang energik, bermotivasi tinggi, dan dinamis dalam belajar, memiliki pengetahuan tentang teknologi, serta pengalaman yang solid dalam penjualan bisnis-ke-bisnis (B2B) dan manajemen akun. Salesforce.com menawarkan lingkungan kerja yang dinamis dan inovatif, di mana Anda akan diberi wewenang untuk mengidentifikasi kebutuhan pelanggan dan menawarkan solusi layanan yang menarik untuk membantu pelanggan mengoptimalkan nilai dan mencapai kesuksesan di platform Salesforce. Associate Account Partner yang efektif akan menghasilkan pipeline dengan mengidentifikasi peluang di dalam basis pelanggan kami, bekerja sama erat dengan tim penjualan lisensi, menjelaskan bagaimana layanan kami dapat mengatasi tantangan pelanggan, dan membantu mereka memaksimalkan investasi mereka dalam teknologi kami. Anda harus menjadi orang yang proaktif, inisiatif, dan teliti. Tujuan kami adalah membangun tim Associate Account Partner yang cerdas dan ambisius, berkomitmen pada misi kami, dan fokus pada kesuksesan pelanggan dalam lingkungan yang menghormati dan sehat. Di Salesforce, integritas dan keandalan sama pentingnya dengan talenta dan usaha.
Tanggung Jawab:
- Secara proaktif mengeksplorasi basis pelanggan saat ini dan membuka peluang baru untuk mengidentifikasi kebutuhan akan layanan implementasi atau konsultasi.
- Membangun kemitraan yang kuat dengan tim Penjualan Lisensi MuleSoft (Account Executives) untuk mengidentifikasi peluang di mana Layanan Profesional diperlukan.
- Secara konsisten memenuhi atau melampaui
Persyaratan Minimum:
- Pengalaman 2-4 tahun di bidang penjualan B2B, manajemen akun, atau penjualan layanan profesional.
- Mampu mengembangkan dan mempertahankan hubungan eksternal dan internal di mana Anda diakui sebagai penasihat tepercaya
- Kemampuan untuk memprioritaskan, mengelola beberapa tugas sekaligus, dan bekerja secara efektif di bawah tekanan
- Perhatian yang baik terhadap detail, dengan keterampilan analitis dan pemecahan masalah yang kuat
- Keahlian dalam memfasilitasi pertemuan dan presentasi kepada audiens tingkat eksekutif dengan cara yang ringkas, inspiratif, dan meyakinkan
- Rekam jejak yang kuat dalam mempelajari proses dan produk baru dengan cepat
- Keterampilan komunikasi verbal dan tertulis yang luar biasa dalam bahasa Inggris, serta kemampuan untuk menyampaikan informasi dengan jelas kepada berbagai pemangku kepentingan.
- Ijazah atau pengalaman kerja yang setara di bidang terkait diwajibkan. Pengalaman akan dievaluasi berdasarkan kompetensi inti untuk peran ini.
- Kualifikasi yang Diutamakan:
- 5+ tahun pengalaman penjualan konsultatif di layanan profesional atau lisensi, idealnya di perusahaan perangkat lunak API atau integrasi yang mencakup pasar ASEAN.
- Kemampuan untuk bepergian
We are currently seeking an Associate Account Partner to join our growing Professional Services sales team. Ideal candidates should be high-energy, driven professionals who are dynamic learners, knowledgeable of technology and have solid business-to-business sales and account management experience. Salesforce.com offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success on the Salesforce Platform.
Effective Associate Account Partners will generate pipeline by identifying opportunities within our customer base, work closely with license sales, articulate how our services can solve customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, as well as be detail oriented. Our goal is to build an organization of smart, ambitious Associate Account Partners, committed to our mission and focused on customer success with a respectful, healthy environment and lifestyle. At Salesforce, integrity and reliability are as important as talent and effort.
Responsibilities:
- Proactively mine the current customer base and open new opportunities to uncover needs for implementation or advisory services.This role will cover Indonesia & Malaysia
- Build strong partnerships with the License Sales team (Account Executives) to identify opportunities where Professional Services are needed.
- Consistently meet or exceed quota with experience closing deals with a 4 weeks to 3 month deal cycle.
- Partner with professional services pre-sales team to draft statements of work, order forms, and commercial proposals, & ensure accuracy in scoping and pricing.
- Articulate the distinct value of Salesforce Professional Services.
- Maintain accurate data in salesforce (CRM) regarding pipeline status, forecast, and bookings.
Minimum Qualifications:
- 2-4 years of experience in B2B sales, account management, or in professional services sales.
- Demonstrate ability to develop and maintain external and internal relationships where you are recognized as a trusted advisor
- Ability to prioritize, multi-task, and perform effectively under pressure
- Great attention to detail, with strong analytical and problem solving skills
- Expertise facilitating meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
- Strong track record of quickly learning new processes and products
- Exceptional verbal and written communication skills in English & ability to present clearly to multiple stakeholders.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role.
Preferred Qualifications:
- 5+ years of consultative sales experience in professional services or licenses preferably in a software company covering ASEAN market.
- Ability to travel when required.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.