Senior Associate, Digital Designer and Storyteller - C&O Associate Insight, Media and START Team (Hybrid)
At Capital One, we’re building a leading information-based technology company to be the bank of the future. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
In the Retail Bank, we want banking with Capital One to be simple, easy, and convenient from the moment a customer interacts with us, whether in-person, digitally or by phone. The Channels Experience and Strategy (CXS) team within Retail Bank is committed to building seamless, cross-channel experiences that earn customers’ trust and their confidence in Capital One.
In partnership with the CXS Chief of Staff Team, the Associate Insight, Media and START (AIMS) Team provides simple, compelling, and engaging multimedia experiences to help associates feel supported, connected and included. Our aim is to inform and inspire associates in an authentic, on-brand and fun way. We’re seeking a Digital Storyteller and Designer to join our passionate, creative, and entrepreneurial team of communications and design professionals.
About the Role
As a Digital Designer and Storyteller on the AIMS team, you’ll support and partner with the CXS Chief of Staff Team to deliver rich multimedia experiences that emulate the amazing talent and culture of the CXS Team, while also inspiring associates on their quest to elevate the customer experience and chart the course for the future of customer experience and servicing.
The ideal candidate is a master of their craft, a versatile designer and multimedia storyteller who is highly proficient technically and can create equally compelling and effective videos, graphics, logos, and web designs. The desired experience and skillset is as follows:
You’re a master of technical video production, filming and editing techniques and can bring a story to life beyond the standard interview style videos. You excel at telling stories in a clear, concise and creative way using formats like Instagram and TikTok-style videos, commercial, marketing and promotional videos, and event recaps/story videos.
You’ve got a strong portfolio in graphic design** **that shows how you’re always on the cutting edge of new design trends and are a master at producing striking, effective graphic designs that are fresh, impactful and on-brand.
You’re a brand advocate and see brand standards as essential to your ability to produce effective, engaging and impactful multimedia solutions and you have the ability to brand and promote products, information and strategies tonally through aesthetic design.
You know web coding languages, such as HTML and Javascript, are in tune with current web design styles and standards, and possess proven skills in UI/UX design. You preach the importance of form and function working together to create the best user experience/product.
You’re an idea incubator who enjoys ideating with others and chasing leads for great stories to tell and news to share. You empower and inspire other designers on the team by sharing your work and seeking feedback, recognizing collaboration and feedback help make a product even better and stimulate more ideas.
You juggle multiple tasks masterfully while delivering great results. We’re inherently entrepreneurial, which means we’re never without multiple projects in flight. There’s always something going on and, when there’s not, you can find something else to do. You’re self-organized, efficient and well-managed, so you can focus the majority of your time and energy on your craft.
You take pride in your work. We may work in the Home Office, but the multimedia resources and experiences we create are a direct result of our dedication. We strive for excellence.
You’re a team player and thrive in a fast-paced production environment. 5 o’clock watchers need not apply. We balance our workloads and have a great time with each other, however we have lofty goals that can’t tell time. “That’s not my job” is not in our vocabulary. We’re always in each other’s corner. We strive for a delicate balance of play, purpose and home life fulfillment.
You plan ahead, can adapt to change quickly, and are always innovating. We want you to be able to see what’s coming our way while being flexible and adaptive. We only look backwards to learn; otherwise we’re looking to the future. Our decisions are rooted in strategic analysis with a taste for innovation, and we’re no strangers to using AI.
You’ve got game and can show it. You’ve got a strong portfolio in video production, graphic and web design that shows how you’re always on the cutting edge of new design trends and are a master at producing engaging and compelling multimedia experiences that are fresh, impactful and on-brand.
Your day-to-day may look like:
Executing video production processes to ensure well-managed, high-quality, on-brand content:
- Partnering with the business leaders and intent owners to establish video intent and storyline
- Writing creative briefs, scripts, storyboards
- Organizing and managing the production
- Filming or coordinating filming, and/or editing videos
- Partnering with the external film crews and editors
Delivering graphic design solutions across various channels and platforms applying Capital One brand standards to ensure high-quality production value
- Email and newsletter design
- Article layout/design
- Logos and branded marks
- Slide templates/designs
- Infographics
Designing, developing and maintaining intranet sites within Capital One’s design system and platform to ensure on-brand, and quality user experience
- Creating visual layouts for internal web pages, e.g. wireframes
- Building/coding web pages in LumApps, employing HTML and Javascript
- Managing updates/additions to web content
Participating in and employing Agile practices, as well as good organization, time management and communication skills
Collaborating with Well-Managed Process Owner on process improvement work by lending insights, support and feedback
Building connections with the broader Retail Bank and enterprise-wide multimedia communities
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 3 years of experience in video production using Adobe Premiere (including filming and editing)
- At least 3 years experience in Adobe Creative Cloud programs; including but not limited to Photoshop and Illustrator
- At least 1 year experience in web design using HTML and Javascript
- At least 1 year experience in UX/UI design
- At least 1 year of experience with Google Workspace
Preferred Qualifications:
- Bachelor's in Communications, Video Production, Computer Science, Web Design, Graphic Design or related field
- 5+ years of work experience in web, logo, and graphic design
- 5+ years of work experience in video production and editing in Adobe Premiere
- 2+ years experience with GSuite
- 2+ years of experience in UI/UX design
- 1+ years of experience working in Adobe After Effects and Motion graphics
- 1+ years years of experience developing web pages in LumApps
- 1+ years years of experience formatting and laying out online articles
- 1+ years years of experience building designs/templates for Slides presentations
- 1+ years of experience working with Agile methodologies
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Communications Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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