Senior Associate, Platform Operations

Johnson & Johnson Johnson & Johnson · Pharma · Toronto, ON +1

The Senior Associate, Platform Operations role at Johnson & Johnson supports sales incentive, reporting (Qlik), and CRM implementation for specific therapeutic teams. Responsibilities include administering sales incentive plans, maintaining the commercial reporting platform, and advancing CRM system capabilities. The role involves translating business requirements into technical requirements, performing data analysis, and providing end-user support. A Bachelor's degree and 5 years of experience in sales incentive administration, systems/data analysis, with knowledge of Salesforce CRM and reporting tools are required.

What you'd actually do

  1. Aligned to specific therapeutic areas, you will develop in-depth team-specific knowledge to support sales incentive, reporting (Qlik) and CRM implementation.
  2. As the key link between the business and data/IT, you are responsible for clearly and accurately translating business requirements into technical requirements, inputting into Jira (or similar) for IT execution, then testing and validating.
  3. Implement and administer sales incentive plans including incentive measurement, forecasts, target setting, monthly reporting and processing sales incentive payments
  4. Maintain, support, and contribute to the advancement of our commercial reporting platform (Qlik) to support measurement process and provide operationalized reporting across all syndicate and proprietary data sources
  5. Maintain, support, and contribute to the advancement of CRM system capabilities to support key planning and Go-To-Market processes for the commercial organization

Skills

Required

  • Sales incentive administration
  • Systems or data analyst experience
  • Salesforce CRM platform
  • Reporting tools (Excel, Qlik/Tableau)
  • Translating business requirements into technical requirements
  • Jira (or similar) input
  • Testing and validation
  • Independent work with minimal supervision
  • Results-oriented
  • Planning, time management, and prioritizing
  • Detail-oriented
  • Data integrity management
  • Analytical skills
  • Data collection, organization, validation, and interpretation
  • Written and verbal communication skills
  • Presenting complex information clearly and concisely
  • Building trusting relationships
  • Collaboration with cross-functional partners

Nice to have

  • Master’s Degree in Science, Engineering, Mathematics, Technology or Business (e.g., MSc, MASc, MEng, MMA, MBA)
  • Knowledge of syndicated data supporting the pharmaceutical industry (IQVIA)

What the JD emphasized

  • Sales incentive administration
  • Salesforce CRM platform
  • reporting tools (Excel, Qlik/Tableau)
  • translating business requirements into technical requirements
  • testing and validating