Senior Associate, Process Manager - AML Content Developer
The AML University (AMLU) Training team is seeking a collaborative, organized, creative individual to join our team. AMLU supports the creation and deployment of Anti-Money Laundering (AML) training materials and learner experiences.
This role will be responsible for the design, development, and maintenance of a diverse set of learning materials to support Capital One’s AML Program, including required e-learnings for the AML department and the enterprise. This individual will partner closely with key business partners to translate business intent into engaging learning materials. This individual will analyze learning needs, develop blended learning solutions. They will work closely to design and update content, develop e-Learning courses and training, create job aids and reference materials, as well as manage projects from start to finish, related to AML learning experiences.
A successful candidate will be able to work in a strong team focused environment to deploy AML and Compliance training through a Learning Management System (LMS) and other modalities to associates. The role is best suited to an individual passionate about continuous learning and able to apply learning in an ever-changing environment. Strong communication skills and the ability to adapt to an ever-changing environment are essential to succeeding in this role.
General Responsibilities:
- Design, develop, and maintain learning materials and performance support tools (including self-study, eLearning, instructor led training materials, etc.) based on industry design standards for a given modality (includes traditional, web-based)
- Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios, case studies, simulations, and assessment and evaluation questions
- Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment
- Provide training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including multimedia (i.e. video) to enhance the learner experience
- Participate in and/or facilitate project kick off meetings, check-ins with team members and/or stakeholders at various levels in the organization
- Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
- Recommend and document project instructional standards and strategies, learner engagement strategies, and evaluation plans
- Engage with project team members by conducting on-going reviews to ensure outcomes are on track to meet client needs
- Partner with other content developers to support material development as needed
- Create behavior-based case studies, assessments, and evaluation methods
- Assist leadership by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities
- Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision
- Demonstrate ability to manage multiple e-learning projects at one time
- Demonstrate ability to create buy in for training modalities and hold self, team and/or stakeholders accountable to project timelines or communicate risks for delivery
- Demonstrate proficient use of multiple rapid development content tools to create online e-Learning experiences
- Ability to work in a team environment and be an independent contributor
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years experience in instructional design methodology
- At least 2 years experience in content development
- At least 2 years experience in Authoring applications using Captivate or Articulate
- At least 2 years experience using Google Suite
- At least 1 year experience with video and audio editing
Preferred Qualifications:
- Bachelor’s Degree
- 3+ years experience in instructional design methodology ( ADDIE/SAM/AGILE) and content development
- 3+ years experience in Authoring applications: Captivate, Articulate
- 3+ years of experience with video and audio editing
- Experience integrating HTML, CSS, and/or JavaScript in Authoring applications
- Experience with project management and managing multiple, simultaneous tasks
- Anti-Money Laundering (AML) experience
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position. **
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $80,800 - $92,200 for Sr. Process Manager
McLean, VA: $88,800 - $101,300 for Sr. Process Manager
Plano, TX: $80,800 - $92,200 for Sr. Process Manager
Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
Wilmington, DE: $80,800 - $92,200 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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