Senior Associate Process Manager (network Disputes)

Capital One Capital One · Banking · Houston, TX +4

This role focuses on managing network disputes within a financial institution, requiring process governance, cross-functional collaboration, and problem-solving to resolve out-of-balance accounts. It involves coaching junior staff and championing process improvements to reduce manual work and complexity.

What you'd actually do

  1. Partner with cross-functional teams to support disputes resolution and reconciliation
  2. Adhere to departmental procedures and internal controls to ensure strict adherence to governance models
  3. Champion process improvements that reduce manual work and reduce complexity
  4. Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
  5. Work closely with colleagues that key disputes. Coach and train junior levels on processes and performance targets

Skills

Required

  • Microsoft Office or G Suite
  • Business Process Management, Project Management, Relationship Management or Risk Management

Nice to have

  • Bachelor’s Degree or military experience
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

What the JD emphasized

  • resolve outstanding disputes
  • process improvements
  • resolve complex problems
  • escalate breakdowns