Senior Associate, Strategy & Operations, Doordash for Business

DoorDash DoorDash · Consumer · New York, NY · 635 DDfB

This role focuses on developing go-to-market strategy and onboarding for catering customers and merchant partners within DoorDash for Business. It involves building playbooks, processes, and analytical foundations for growth. The role will leverage AI tools for data querying, workflow automation, and insight generation to inform product roadmaps and measure performance. It is a product-focused role within an enterprise AI context, aiming to build and scale a corporate dining platform.

What you'd actually do

  1. Own GTM and onboarding strategy and operations: Define and execute the go-to-market approach for merchant and customer acquisition.
  2. Build for Scale: Design onboarding playbooks, qualification frameworks, and operational processes that allow the team to grow efficiently—balancing speed today with infrastructure built for tomorrow.
  3. Leverage AI & Automation: Use AI tools to query large datasets, automate workflows, and build dashboards that democratize insights—surfacing performance signals and identifying expansion opportunities at scale.
  4. Influence the Product Roadmap: Serve as the voice of the customer by synthesizing field feedback and data signals into product and operational recommendations that improve the experience.
  5. Measure What Matters: Define and track the KPIs that reflect our customer and merchant health and GTM effectiveness, building dashboards and reporting that keep stakeholders aligned and accountable.

Skills

Required

  • 2+ years of experience in strategy & operations, management consulting, or a high-growth B2B or marketplace environment
  • Track record of owning GTM initiatives end-to-end
  • SQL
  • Data analysis
  • AI tool fluency

Nice to have

  • Experience building processes in ambiguous, early-stage environments
  • Ability to distill complexity into clear recommendations
  • Communicate with clarity and influence
  • Willingness to roll up your sleeves

What the JD emphasized

  • building from the ground up
  • comfortable operating with ambiguity
  • building processes in ambiguous, early-stage environments
  • analytically strong
  • write SQL
  • work fluently with data
  • distill complexity into clear recommendations
  • fluency with AI tools