Senior AV Engineer - Westlake
Technology | IT Operations
Westlake, Texas, United States
Position Summary
The Deloitte Greenhouse is designed as a place for cultivation and growing ‑ of ideas, of relationships and of opportunities. The Deloitte Greenhouse is an advanced, immersive environment designed to accelerate breakthroughs. Greenhouses use innovative technologies such as touch screen displays, lighting, sound, and collaboration, combined with behavioral methods, analytics, and experienced facilitation to create an experience that can bring about extraordinary results for clients.
This is an in-office role which works 100% onsite (five days a week) at our Deloitte University campus in Westlake, TX.
Recruiting for this role ends on 6/22/26.
Work you’ll do
- Provide white-glove technology customer service and advanced technical support for all Greenhouse labs, both in-person and virtually (Zoom, Microsoft Teams, Webex), ensuring a seamless client experience in a dynamic, fast-paced environment.
- Coordinate with lab teams to plan, set up, test, and support audio-visual (AV) and technology solutions for Greenhouse labs, including troubleshooting and resolving issues related to Crestron processors, NVX systems, DM switchers, Biamp DSPs, AV network infrastructure, and USB extenders, and collaboration software.
- Monitor the status and performance of all rooms and AV systems, proactively addressing equipment issues and ensuring optimal functionality.
- Coordinate inventory management, quality control, packing, shipping, and maintenance of all AV equipment and mobile technologies, supervising team members as needed.
- Schedule, communicate with, and oversee AV vendors for repairs, maintenance, and upgrades, ensuring timely and effective service delivery.
- Assist in the creation, updating, and delivery of technology guides, training materials, and team trainings for both local and national Greenhouse teams.
- Serve as a trusted technology advisor by assisting lab designers and delivery teams in implementing and showcasing advanced technologies such as Artificial Intelligence, Virtual/Augmented/Mixed reality devices, predictive analytics, and other emerging technologies in client demonstrations.
- Provide remote and on-site support for national Greenhouse locations, including mobile lab technology deployments.
- Contribute and work with leadership on the implementation and commissioning of AV system architectures, and ensuring solutions meet technical and industry standards.
- Lead and support key Greenhouse Technology Team initiatives (e.g., TPRM, SSDLC, KPI reporting, resourcing).
- Contribute in technology exploration, research, and prototyping of emerging AV solutions, identifying new technologies and innovative use cases for Greenhouse implementation.
- Assist with onboarding and mentoring junior teammates, displaying polished communication and soft skills.
The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~3,000 professionals in DT - US deliver services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
Customer Experience
The Greenhouse IT support team plays a critical role in the facilitation of technology in Greenhouse lab sessions. Support teams ensure that lab sessions are successful using the technology and provide a "trusted technical advisor" relationship with Greenhouse facilitation teams, creating breakthrough experiences for our clients.
Qualifications
Required:
- Associates degree or equivalent
- Minimum of 5 years of various technology experience: with technologies including, but not limited to, networking, Windows, Apple IOS, Crestron systems, Smart Displays, and/or other in-room technologies combined with advanced troubleshooting of AV and/or IT systems and technologies including touch displays, iOS devices, Mac, and Windows PCs.
- Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography).
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Experience in the development of operational procedures and aptitude to develop performance measures to quantify service performance.
- Demonstrates a client-service attitude and aptitude.
- Ability to follow standards, processes, and procedures within the scope of T&I Visual Technologies teams.
- Demonstrate in-depth expertise in A/V control systems and integrated audio systems and hardware, with a strong background in system design, configuration, and integration.
- Bachelor’s degree in information technology related field.
Wage Disclosure
For individuals assigned and/or hired to work in Westlake, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Westlake and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76,600 to $157,200.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 355782
Job ID 355782