Senior City Operations Manager, Av Fleets - Bay Area

Uber Uber · Consumer · San Francisco, CA · Operations

This role focuses on managing and scaling the operations of Autonomous Vehicle (AV) fleets, including developing operational strategies, managing fleet partners, optimizing service ecosystems, and ensuring financial performance. It requires strong operations management, fleet operations, and partner management experience, with a preference for AV operations experience.

What you'd actually do

  1. Lead fleet partners through the complexities of scaling supply across multiple markets; drive all ongoing regional operations in collaboration with cross-functional leadership.
  2. Serve as the primary lead and escalation point for fleet partners, independently driving resolution for complex operational issues and holding partners accountable to performance standards.
  3. Understand the service and support ecosystem for vehicle fleets, the challenges our AV partners face in providing these services, and architect comprehensive plans to optimize these opportunities
  4. Lead and manage high-stakes partnerships with external market participants, ranging from incumbent fleet operators and software providers to OEMs and charging partners.
  5. Work closely with Uber cross-functional teams to identify and resolve dependencies to your markets’ roadmap, highlight resource requirements, inform budgets, define KPIs, and be accountable for your markets operational and financial performance

Skills

Required

  • 6 years Operations Management or Program Management experience
  • 3+ years of Fleet Operations and/or Logistics experience
  • Advanced proficiency in Excel/Google Sheets
  • Advanced proficiency in Powerpoint / Google Slides
  • Excellent 3rd party partner management

Nice to have

  • Minimum 2 years AV Operations experience
  • Experience launching Operations in new markets
  • Self-starter who thrives in an environment of responsibility and independence, making smart judgements in spite of ambiguity
  • Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics
  • Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking

What the JD emphasized

  • own the development and lead the end-to-end execution
  • primary architect
  • entrepreneurial spirit
  • builder who is comfortable navigating through ambiguity
  • architect comprehensive plans
  • principled execution