Senior Claim Advisor Auto Total Loss

Allstate Allstate · Insurance · ON GTA, Canada · Remote

This role is for a Senior Claim Advisor in Auto Total Loss at Allstate. Responsibilities include investigating and researching vehicle values, analyzing documents, adhering to departmental standards, and providing customer service for policyholders. The role requires 2-4 years of experience in auto insurance, understanding of auto terminology and markets, and strong organizational and negotiation skills. Experience in total loss and ICAR courses are considered assets. The company uses AI tools in its recruitment process.

What you'd actually do

  1. Investigate and research the value of vehicles through various methods
  2. Review and analyze documents from internal and external sources in relation to the evaluation process for vehicles and our insured’s
  3. Adhere to and maintain departmental standards and/or KPI’s
  4. Provide a superior customer service experience for policyholders and prompt and equitable settlement of claims

Skills

Required

  • Minimum 2-4 years experience in an auto insurance related position
  • Understanding of auto terminology, car market and auto estimates
  • Excellent organizational and negotiating skills
  • Auto Insurance
  • Claims Management
  • Customer Service
  • Negotiation
  • Researching

Nice to have

  • Total loss experience is considered an asset
  • ICAR courses are considered an asset
  • Enrolled in, or willing to enroll in CIP designation