Senior Claim Advisor, Bi

Allstate Allstate · Insurance · AB, Can, Canada · Remote

This role is for a Senior Claim Advisor focused on Bodily Injury claims within the insurance industry. The responsibilities include investigating and settling claims, examining coverage, liability, and quantum, and maintaining policy wordings. The role requires experience handling Bodily Injury claims, strong organizational and communication skills, and critical thinking. The company uses AI tools in its recruitment process, but this role itself is not AI-related.

What you'd actually do

  1. Investigating and settling Bodily Injury cases by thoroughly examining coverage, liability, and quantum, while adhering to territorial quality and disposition guidelines.
  2. Interpret insurance policy wordings and maintain a proactive diary system to keep files updated
  3. Determine liability and quantum assessment on files with moderate to high complexity
  4. Negotiate settlements with plaintiffs and solicitors to resolve claims within authority granted
  5. Comply with file handling & service standards as outlined in Best Practices

Skills

Required

  • Demonstrated experience handing Bodily Injury claims
  • Ability to handle injury claims of moderate to high complexity
  • Strong time management and organizational skills as well as the ability to work in a fast-paced environment
  • Strong critical thinking skills to identify strengths and weaknesses of claim
  • Strong written and verbal communication skills with a commitment to proving outstanding customer service

Nice to have

  • CIP designation
  • Bilingualism