Senior Commercial Account Manager

Salesloft Salesloft · Enterprise · United States · Commercial

Salesloft is seeking a Senior Commercial Account Manager to manage and grow existing customer relationships, focusing on renewals, upsells, and cross-sells within their install base. The role involves account planning, retention management, executive relationship building, and forecasting, contributing to the company's goal of transforming enterprise revenue through AI-powered insights.

What you'd actually do

  1. Serving as the primary point of contact and ultimate owner of the account relationship, managing all commercial transactions including upsells, cross-sells, and the end-to-end renewal process.
  2. Actively prospecting within your assigned territory to identify, qualify, and close new ACV opportunities within your install base to expand your total book of business.
  3. Developing and executing success plans for high-value accounts to ensure long-term alignment between their business goals and our solutions.
  4. Monitoring account health and usage patterns to identify potential churn risks early, implementing "save" strategies to protect existing recurring revenue.
  5. Cultivating ties with VPs, C-suite executives and key stakeholders to move beyond a vendor relationship and become a trusted business advisor.

Skills

Required

  • 4+ years of proven relationship building and closing experience in a sales environment.
  • Experience establishing strategic C-level relationships
  • Ability to run a full sales lifecycle, start to finish, within the SMB segment
  • Experience executing detailed product presentations and web demonstrations of our software capabilities to C-level executives, directors, and sales managers
  • Adept at identifying and utilizing internal resources (Sales Engineers, Customer Success, Support etc.) to build Clari / Salesloft brand awareness, assist in sales cycles, and close deals.
  • Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me.’
  • Superb listening skills; you must understand objections and defeat them by turning sceptics into ecstatic new customers
  • High level of empathy - it’s important for our AM’s to be a good person to peers and prospects.
  • Experience managing, expanding, and renewing customer relationships.

What the JD emphasized

  • AI and real signals
  • Predictive Revenue System
  • AI innovation
  • revenue teams into the future
  • transform how companies around the world run revenue
  • AI
  • AI-assisted coding tools