Senior Communications Specialist

Caterpillar Caterpillar · Industrial · Irving, TX +1

This role is for a Senior Communications Specialist at Caterpillar, focusing on managing and optimizing the company's communications technology ecosystem, primarily the Cat@work (Unily CMS) platform. Responsibilities include platform administration, user support, site optimization, governance, reporting, and leading additional communication tools like Broadcast Center and Grammarly. The role also involves translating communication needs into technical solutions and driving user adoption through training and resources. While the role partners with an 'AI & Impact Lead' for deeper analytics, its core function is communications technology management, not direct AI/ML development.

What you'd actually do

  1. Serve as a core member of the Cat@work admin team, maintaining strong platform expertise and governance alignment
  2. Provide day-to-day support, troubleshooting and coaching for CMS users
  3. Lead ongoing optimization of Cat@work, including: - Site structure, content experience and usability improvements - Governance standards, permissions and best practices
  4. Oversee creation and management of read access (RA), security, and targeting groups
  5. Support platform enhancements and long-term roadmap execution in partnership with the Cat@work Product Owner

Skills

Required

  • 3-5 years of progressive experience in communications, with demonstrated work in website management or communications strategy.
  • Familiarity with communications tools (content management systems, email platforms, analytics tools, writing tools)
  • Communicating for Impact
  • Planning and Organizing
  • Internal Communications Expertise
  • Effective Measurement
  • Relationship Management & Consulting
  • Ability to manage multiple priorities, timelines and stakeholders