This role is responsible for leading a team of site support professionals, all at the IC3 level, and ensuring support services are delivered consistently across the campus in alignment with Oracle standards. You will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site-support model scales with operational complexity. While this role does not manage plant operations directly, it plays a critical role in supporting safe, efficient, and well-governed site execution in a 24/7 mission-critical environment.
Eligibility and Location Requirements
This position requires U.S. citizenship and is located onsite in Santa Teresa, New Mexico. Relocation assistance may be available in accordance with Oracle's relocation policies.
Key Responsibilities
Lead the onsite site-support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
Provide direct leadership, coaching, performance management, and development for IC3-level site support staff.
Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.
Oversee day-to-day support processes including scheduling coordination, maintenance-related communications, document tracking, work order support, vendor coordination, meeting logistics, and internal site requests.
Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit-ready.
Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.
Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.
Oversee vendor and visitor support processes for non-technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.
Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site-support model.
Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.
Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.
Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.
Help scale the site-support function as campus size, operational activity, and stakeholder needs increase.
Ideal Candidate Profile
5–8+ years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.
3–5+ years of experience leading coordinators, administrators, or site-support staff.
Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission-critical or operationally intensive environments is preferred.
Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.
Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.
Skills and Competencies
Strong people leadership with the ability to coach, organize, and develop support staff.
Strong organizational skills with high attention to detail and process accuracy.
Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
Ability to prioritize competing requests and maintain structure in a fast-paced environment.
Strong process discipline and commitment to maintaining accurate, audit-ready records.
Service-oriented mindset with strong professionalism, follow-through, and responsiveness.
Ability to improve workflows and reinforce execution standards across a growing support function.
Preferred Skills / Certifications
Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations-support platforms.
Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.
Experience maintaining audit-ready records and administrative controls in regulated or high-accountability environments.
Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.
Advanced Microsoft Office or similar business systems proficiency preferred.
Exposure to data center or other 24/7 critical operations environments is a plus.
Physical Demands / Work Environment This is an onsite role supporting a mission-critical data center environment where regular attendance, responsiveness, and process discipline are essential. To perform these duties, you must be able to frequently walk, stand, sit, move through office and operational areas, and occasionally climb stairs or support light physical administrative tasks. You may also need schedule flexibility to support site priorities, operational events, and business needs. These duties must be performed safely, with or without reasonable accommodation, to support the ongoing health and readiness of site operations.
Why Oracle Cloud Infrastructure?
Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.
Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.
Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.
Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M3