Senior Crm Account Executive, Central Government

ServiceNow ServiceNow · Enterprise · Staines, United Kingdom · Sales

This role is for a Senior CRM Account Executive at ServiceNow, focusing on the Central Government vertical. The primary responsibility is to drive market success and new business pipeline for ServiceNow's CRM Workflows products by managing executive relationships, developing sales strategies, and collaborating with internal teams to deliver solutions. While the role involves understanding and leveraging AI in work processes, it is fundamentally a sales position, not an AI development or research role.

What you'd actually do

  1. Oversee development and growth of assigned Central Government accounts, including development and deployment of territory resources
  2. Develop a sales strategy in your allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
  3. Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
  4. Arrange and conduct initial Executive and CxO discussions and position meetings
  5. Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.

Skills

Required

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
  • An understanding of the CRM, CX or CSM solution-related business processes
  • Experience leading virtual or matrixed teams
  • Ability to understand broad, macro-level business IT needs for a prospective client
  • 8+ years of sales experience within complex software or platform solutions
  • Deep industry knowledge of Central Government and the wider Public Sector vertical essential
  • Experience establishing trusted relationships with current and prospective clients and other teams
  • Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
  • Able to thrive in a fast paced, growing, deadline driven environment
  • Willingness to go above and beyond to win in the market against stiff competition
  • Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
  • Excellent communication and presentation skills

Nice to have

  • Regional travel required 30-50%

What the JD emphasized

  • Deep industry knowledge of Central Government and the wider Public Sector vertical essential