Senior Customer Enablement Program Manager

Databricks Databricks · Data AI · CA · Remote · Education & Training

This role focuses on designing and launching new learning experiences for Databricks users, leveraging an AI-first mindset and data-driven approaches to scale impact and drive adoption of Databricks' platform, particularly within their Free Edition. The role involves end-to-end program management, stakeholder engagement, and defining learning initiatives for technical audiences.

What you'd actually do

  1. Build and launch new learning programs end-to-end in close partnership with with teams across Learning & Enablement, Operations, Regional Business and GTM - Marketing, Sales and Field Engineering
  2. Design and scale innovative learning programs within Databricks Free Edition, turning the platform into a world-class entry point for Learner growth and User adoption globally
  3. Define learning initiatives for emerging technical audiences, such as App Developers and Database Admins, in close partnership with Product, Content Development, and Regional Program Managers to design, pilot, and scale learning programs globally
  4. Track program performance and drive accountability through data-driven reporting and actionable insights

Skills

Required

  • 6+ years of technical program management and stakeholder management experience in an enterprise technology company
  • Experience designing and launching new programs or pilots from zero to one, with the ability to navigate ambiguity and work independently with minimal direction
  • Ability to develop compelling stories based on data and motivate stakeholders and leaders to action
  • Experience creating scalable and simple processes and resources that are adopted by cross-functional teams
  • Experience working in or with product and go-to-market teams, such as professional services, customer success, marketing, sales
  • Strong understanding of enablement programs and training methodologies
  • Strong communications and presentation skills

Nice to have

  • Experience in Big Data, AI, data science, or equivalent enterprise technologies preferred

What the JD emphasized

  • AI-first mindset
  • design and launch new learning programs from the ground up