Senior Customer Solutions Engineer

Google Google · Big Tech · Bengaluru, Karnataka, India

gTech's Professional Services team provides foundational services and forward-looking business solutions to top advertiser and publisher customers. The Senior Customer Solutions Engineer will collect requirements, provide guidance, and best practices to apply to ad products and technologies. They will be responsible for scoping, designing, and building a series of solutions and best practices at a global level, leveraging engineering skills to adapt existing bespoke ads solutions into globally scaled solutions. The role also owns the solution life-cycle from discovery to deprecation.

What you'd actually do

  1. Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
  2. Be responsible for proactively scoping, designing, and building a series of solutions and best practices at a global level to be reused by customers, sellers, partners.
  3. Leverage engineering skills to adapt existing bespoke ads solutions created by Regional teams into globally scaled solutions that can support thousands of customers.
  4. Own solution life-cycle from discovery, to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Skills

Required

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP)
  • coding with one or more programming languages (e.g., Java, C/C++, Python)
  • troubleshooting technical issues for internal/external partners or customers

Nice to have

  • Master’s degree in Engineering, Computer Science, Business, or a related field.
  • database technologies (e.g., SQL, NoSQL)
  • investigative roles such as business intelligence, data analytics, or statistics.
  • cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
  • using machine learning and building solutions.

What the JD emphasized

  • 6 years of experience working with client-side web technologies
  • 6 years of experience coding with one or more programming languages