Senior Customer Solutions Engineer

Google Google · Big Tech · Hyderabad, Telangana, India +1

This role is for a Senior Customer Solutions Engineer within Google's gTech Professional Services team. The primary focus is on collecting requirements, providing guidance on ad products and technologies, and building scalable solutions for customers, sellers, and partners. The role involves adapting existing solutions into globally scaled ones and managing the entire solution lifecycle. While experience with machine learning is preferred, the core responsibilities are centered around ad technology implementation and customer solutions, not AI/ML model development.

What you'd actually do

  1. Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
  2. Be responsible for proactively scoping, designing, and building a series of solutions and best practices at a global level to be reused by customers, sellers, partners.
  3. Leverage engineering skills to adapt existing bespoke ads solutions created by Regional teams into globally scaled solutions that can support thousands of customers.
  4. Own solution life-cycle from discovery, to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Skills

Required

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience troubleshooting technical issues for internal/external partners or customers.

Nice to have

  • Master’s degree in Engineering, Computer Science, Business, or a related field.
  • Experience working with database technologies (e.g., SQL, NoSQL).
  • Experience in investigative roles such as business intelligence, data analytics, or statistics.
  • Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
  • Experience in using machine learning and building solutions.