Senior Customer Solutions Manager
Are you customer obsessed, fluent in cloud and AI, and eager to help customers build at an unbelievable scale? Join a collaborative and talented team dedicated to helping Amazon achieve new possibilities by leveraging AWS. Amazon is where innovation, risks, and ideas are celebrated. Our CSM team supports the world's largest cloud customer- Amazon.
As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide technically advanced initiatives across Amazon. This individual contributor role involves partnering directly with Amazon business units such as Prime Video, Amazon Ads, Amazon.com, Alexa, and global AI/ML initiatives. In this highly visible position, you will apply your technical expertise and complex program leadership skills to work with smart, experienced, and innovative Amazon engineers and business leaders who are willing to tackle challenges at dizzying scales, while ensuring that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.
As a builder, you will innovate side-by-side with Amazon teams on projects such as generative AI-powered developer productivity enablement using tools like Strands, Kiro, and Bedrock AgentCore. You will enable large cloud migrations at an exabyte scale, lead programs that shape the future of Amazon's innovations powered by AWS, and partner with internal teams such as Prime Air (Amazon's delivery drone fleet). In helping Amazon innovate, you will engage with AWS teams in building services such as EC2, DynamoDB, and Bedrock to influence service adoption.
You will interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams while planning and supporting major workload migrations. You will translate strategic initiatives into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap-to-business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are among the critical items owned by the CSM that ensure the success of our customers' cloud journey.
You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers but will proactively help solve customer challenges through new ideas, tools, and mechanisms.
Successful candidates will have a strong technical background, be curious about cloud and AI, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader with the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering great customer experiences by deploying AWS solutions, driving innovation, and be obsessed with contributing to the day-to-day management of customers' successful migrations to AWS. This is an individual contributor role and requires 25-35% travel depending on candidate location.
About the team About AWS We try new things and dream big. At Amazon Web Services (AWS), we are inventing the future of cloud computing. AWS is where the cloud first came to life. Now we're inventing for decades ahead. It is still Day 1 for us, and we are looking for curious people to be part of our diverse teams of thinkers, testers, and doers. Come join us and work with the latest cloud computing technologies that enable our customers to do more with their technology and change the world in their respective industries.
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the Team AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth across all customer segments—from small and mid-market accounts to enterprise and public sector organizations. AWS Industries (AWSI) is a specialized organization within SMGS focused on industry-specific solutions and customer engagement. The ATLAS district, which supports Amazon's internal AWS adoption, operates within AWSI.
Basic Qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience managing executive customer relationships and key business stakeholders
- Experience in performing architectural solution reviews and educating customers on solutions, services, and new features that better serve their needs
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually