Senior Customer Success Manager

Autodesk Autodesk · Enterprise · Tokyo, Japan

This role is for a Senior Customer Success Manager at Autodesk, focusing on supporting enterprise customers with EBA contracts. The primary responsibilities include account management, relationship building, driving product adoption, and ensuring customers achieve maximum ROI. The role requires strong customer empathy, communication, and strategic planning skills, with a focus on long-term customer success.

What you'd actually do

  1. As the primary point of contact for customers with EBA contracts, you will be responsible for account management and relationship building.
  2. Ensure smooth onboarding, adoption, and coordinated support, while maximizing the return on investment in Autodesk solutions.
  3. Support customers in prioritizing projects and initiatives that deliver maximum ROI in the shortest timeframe, while accelerating adoption of new solutions
  4. Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions
  5. Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies as needed

Skills

Required

  • 3+ years of leadership experience in a customer-facing organization
  • Strong empathy, collaboration skills, and growth mindset
  • Self-motivation and ability to work proactively toward goals
  • Flexibility to learn and adapt, with openness to feedback and support
  • Strong influencing skills through persuasion, negotiation, and consensus building
  • Deep understanding of value drivers in a recurring revenue business model
  • Solid financial acumen with strong analytical and process-oriented thinking
  • Creative leadership that inspires and resonates with others
  • Excellent communication and presentation skills
  • Business-level proficiency in both Japanese and English

Nice to have

  • Interest in or understanding of architecture, construction, or engineering industries
  • Experience implementing technology or services for large enterprises or global customers, with a strong commitment to continuous learning
  • Ability to influence and lead by engaging both customers and internal stakeholders
  • Understanding of customer management and value creation in a SaaS (Software-as-a-Service) model

What the JD emphasized

  • customer-first mindset
  • long-term relationships
  • Customer First