Senior Data Analyst Ii, Product

MongoDB MongoDB · Enterprise · Austin, TX · Analytics-Product

Senior Product Analyst II at MongoDB, focusing on analyzing customer feature/product usage, identifying pain points, defining KPIs, and providing actionable recommendations to improve customer experience and drive business decisions. Requires strong analytical and technical skills, SQL proficiency, and experience with Python/R.

What you'd actually do

  1. Develop a deep understanding of what types of features and products customers are using across different stages of their MongoDB lifecycle, find pain points, and conduct deep-dives to provide actionable recommendations that improve the customer experience
  2. Define KPIs and diagnostic metrics that help improve the user experience
  3. Surface insights to drive executive decision making across the business
  4. Create measurement frameworks to measure the success of each product
  5. Conduct deep dive analysis to assess product performance and health

Skills

Required

  • 5+ years of hands-on analytics experience with for product and / or growth teams, ideally at a software company
  • Advanced SQL skills
  • Proficiency with either Python or R
  • Deep understanding of SaaS products
  • Demonstrated success of partnering with product teams to conduct a wide range of experiments
  • Demonstrated ability to effectively communicate and set priorities with a variety of key stakeholders at all levels of the organization
  • Effective at communicating technical concepts to non-technical audiences