Preferred locations for this role include large data center regions such as Chicago, IL; Ashburn, VA; Salt Lake City, UT; Abilene, TX; Dallas, TX; San Antonio, TX; and Phoenix, AZ.
This OCI opportunity is for a Data Center Global Support Engineer responsible for support, escalation, and operational improvement across Data Center Operations. The ideal candidate is highly motivated, self-driven, and brings a strong mix of technical, operational, and customer support skills. This role works closely with global teams across multiple seniority levels to improve the effectiveness of key functions, projects, and data center operations. Travel to multiple OCI locations may be required to support data center build, deployment, and operational activities as needed.
Data Center Site Portfolio Management
- Independently owns operational responsibility for one or more data center sites, ensuring performance, readiness, and alignment with business objectives.
Performance Monitoring and Analysis
- Leads performance trend analysis across capacity, temperature, availability, cleanliness, facility health, and other key operational metrics.
- Proactively monitors data center health, including power, cooling, security, and environmental conditions, and drives improvements to reduce risk and improve reliability.
- Partners across functions and regions to identify, measure, and improve operational processes using industry best practices, including Lean and Six Sigma principles.
- Leads continuous improvement initiatives that align site operations with strategic objectives and customer expectations.
Issue Management, Automation, and Technical Documentation
- Leads on-site resources through incident resolution and ensures clear, accurate communication throughout execution.
- Oversees escalated and complex technical issues, including triage, escalation, resolution tracking, and follow-through.
- Implements and improves automation, scheduling, and monitoring tools to reduce operational risk and prevent recurring issues.
- Identifies, documents, validates, and communicates issues, processes, and solutions to maintain an accurate and current data center knowledge base.
- Develops and maintains technical documentation, including SOPs, playbooks, runbooks, process guides, incident summaries, RCA reports, and operational best practices.
- Prepares for and, when needed, executes incident or crisis management protocols in alignment with business continuity plans.
- Performs Root Cause Analysis following incidents or crises and updates documentation to capture lessons learned and process improvements.
Data Center Expansion Support
- Leads and supports new region builds, site expansions, and large-scale deployment activities both onsite and remotely.
- Serves as a primary liaison between project teams, data center engineering, and operations to manage timelines, capacity needs, and execution risks.
- Collaborates closely with cross-functional project teams to ensure expansion projects and site builds meet operational, technical, and quality standards.
Installation and Maintenance
- Provides oversight for installations, repairs, inventory management, logistics, and related operational tasks.
- Directs replacement and upgrade efforts for data center components and infrastructure.
- Advises on high-level purchases, upgrades, and implementation plans for data center environments.
- Leads planning and execution for rack deployments, installations, and physical network infrastructure upgrades or changes.
- Ensures proactive maintenance of data center facilities to support efficiency, stability, airflow, containment, pressure, and power train reliability.
Core Responsibilities
Planning and Execution Manages moderately complex projects and initiatives by coordinating tasks, monitoring timelines, tracking deliverables, and ensuring requirements are met. Delegates, prioritizes, and adjusts work across multiple projects while providing technical oversight and adapting plans as resources or timelines shift.
Collaboration and Partnership Collaborates across teams, regions, and functions to align expectations and deliver shared objectives. Leverages an understanding of business leaders, stakeholders, and customers to ensure solutions meet operational and business needs. Supports an inclusive environment by actively seeking, listening to, and respecting diverse perspectives.
Problem Solving Identifies and resolves moderately complex issues by analyzing operational data, technical inputs, and available information. Escalates unresolved or critical issues with clear assessments, recommended next steps, and potential solutions. Reviews, contributes to, and documents problem-solving strategies.
Continuous Learning Stays current on industry trends, tools, and best practices while actively pursuing opportunities to expand technical and operational knowledge. Seeks feedback and training to improve performance and mentors junior team members to support knowledge sharing across teams.
Continuous Improvement Develops recommendations and supports implementation of process improvements that increase operational efficiency, reliability, and effectiveness. Evaluates impact across stakeholders and incorporates feedback to refine approaches, methods, and workflows.
Performance and Development Supports the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.
Government security clearance is a plus to support cleared programs.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4