Senior Data Center Support Services Technician - Washington Vets to Tech (wav2t)

Oracle Oracle · Enterprise · Red Oak, TX +1

This role is for a Senior Data Center Support Services Technician who has completed the Server and Cloud Application: Data Center Technician Pathway (WaV2T). The technician will be responsible for troubleshooting and resolving server, network, and facilities issues in Oracle's data centers, ensuring the reliability of cloud services. Key responsibilities include hardware installation and maintenance, incident response, diagnosing and repairing equipment, managing inventory, and participating in 24/7 shift rotations. The role requires a strong foundation in IT infrastructure, networking fundamentals, and data center operations.

What you'd actually do

  1. Leverage your WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.
  2. Respond to and triage incidents affecting facility or IT operations using your operational prioritization and incident response training.
  3. Diagnose and repair servers and networking equipment in accordance with Oracle’s and industry best practices.
  4. Serve as a technical liaison, communicating clearly with technical and non-technical teams.
  5. Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.

Skills

Required

  • Server and Cloud Application: Data Center Technician Pathway (WaV2T)
  • CompTIA Tech+ and/or Linux+ certification (or equivalent military technical training/work experience)
  • 0-1 years’ experience in IT infrastructure, military communications, electronics, or data center support roles
  • Troubleshooting servers, networking devices, and IT equipment
  • Data center operations knowledge
  • Structured cabling (fiber and copper)
  • Inventory management
  • Systems administration (Linux and/or Windows, command line)
  • Core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP)
  • Networking fundamentals (DNS, TCP/IP)
  • IT hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, remote management tools)
  • Physically able to lift up to 25kg
  • Work in confined or elevated settings
  • Mission-focused discipline
  • Exceptional documentation
  • Strong time-management skills
  • Demonstrated teamwork
  • Clear communication
  • Ability to follow procedures under pressure
  • Commitment to continuous learning, safety, and compliance
  • Adaptability to new systems
  • Willingness to contribute to a collaborative environment

Nice to have

  • Academic Computer Science certificate (18 college credits) via WaV2T/Saint Martin’s University
  • Experience with incident response, escalation, and change management in a technical setting
  • Exposure to professional development activities like resume building, LinkedIn optimization, and mock interviews

What the JD emphasized

  • Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification (or equivalent military technical training/work experience).