Senior Digital Account Manager

John Deere John Deere · Industrial · Urbandale, IA +1 · Marketing and Sales (CA)

This role is for a Senior Digital Account Manager at John Deere, focusing on managing complex customer relationships within the Intelligent Solutions Group. The primary responsibilities include ensuring service quality and business growth, understanding customer needs, presenting technology solutions, and collaborating internally to champion customers. The role requires experience in account management, customer success, contract management, and system integration, with a willingness to travel.

What you'd actually do

  1. Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
  2. Manage complex relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
  3. Set clear objectives for each sales call or meeting; tailor materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
  4. Leverage your expertise to pinpoint Deere’s technology products and services that best fit the customer’s needs to enhance their productivity and profitability.
  5. Collaborate internally with ISG tactical and product marketing, ISG product management, Strategic Account Business Division and the digital business development group to champion your customers in cross-functional teams to build strong relationships.

Skills

Required

  • 3+ years of project coordination experience with a focus on customer success and delivery
  • 2+ years of direct account management experience
  • Experience with contract management for digital technology
  • Strong understanding of system integration and implementation
  • Exceptional communication skills
  • Willingness and ability to travel up to 50% based on business needs

Nice to have

  • John Deere Operations Center experience
  • Demonstrated ability to build strong relationships and deliver customer focused solutions
  • Experience working with APIs and data exchange