Senior Director, Client Service

The Trade Desk The Trade Desk · Media · New York, NY · Client Services

The Trade Desk is a global technology company and the world's leading independent platform for digital advertising. This Senior Director, Client Service role focuses on leading and scaling client service teams, driving revenue growth, building client relationships, and contributing to the evolution of the organization. The role requires strong people management, strategic planning, and client engagement skills within the digital advertising domain.

What you'd actually do

  1. Oversee management of Account Management and Trading functions that make up the Client Services team.
  2. Work closely in partnership with the Client Services and Business Development leadership teams to scale high growth in the region and build the team to exceed revenue targets.
  3. Build strong relationships with Client executive level leadership and internally to develop effective team strategies and drive change.
  4. Take a proactive approach working with Agencies, Holding Companies, and Brands in planning and scaling the business to achieve high growth plans.
  5. Drive vision & purpose and take a multi-year view in decision-making.

Skills

Required

  • 10+ years of strong people management experience
  • Extensive experience in Client Services
  • Extensive experience in new business development
  • Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups
  • Excellent influencing and negotiation skills
  • Effective time management skills – ability to prioritize and meet deadlines
  • Highly organized with strong attention to detail
  • Ability to Identify business and organizational Improvement opportunities and develop strategies to capture those opportunities

Nice to have

  • Extensive media experience
  • programmatic knowledge

What the JD emphasized

  • proven leader
  • multi-year view
  • executive-level leadership
  • drive TTD’s forward-thinking Initiatives
  • US + CAN Client Services leadership team
  • regional attainment vs. goals
  • national contributions
  • collaborating and contributing to other regions
  • scale high growth
  • build the team to exceed revenue targets
  • Client executive level leadership
  • drive change
  • planning and scaling the business
  • achieve high growth plans
  • multi-year view in decision-making
  • assigning accounts
  • planning the organization for the long term
  • attracting top talent
  • development of talent at all levels
  • succession planning
  • hiring at all levels
  • Unblock and resolve issues
  • impacting the team’s ability to hit goals
  • cross-functional leadership
  • optimizing processes
  • Fully own the client support structure
  • portfolio product needs
  • translating the needs of our clients
  • informing our product strategy
  • complex problems
  • create routes to scalable solutions
  • quickly, decisively, and resourcefully
  • Guide and manage different and unique career development tracks
  • Set the tone for the CS team
  • add to the national CS organization’s culture and values
  • extensive media experience
  • programmatic knowledge
  • strong people management experience
  • natural leader and motivator of people
  • collaborative team approach
  • build strong relationships with internal and external stakeholders
  • executive team
  • industry groups
  • Execute in an intense and fast-paced environment
  • Extensive experience in Client Services
  • new business development
  • Ambition to develop and grow
  • Excellent influencing and negotiation skills
  • Effective time management skills
  • ability to prioritize and meet deadlines
  • Highly organized
  • strong attention to detail
  • Identify business and organizational Improvement opportunities
  • develop strategies to capture those opportunities