Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. This is an extremely exciting opportunity to join the SME&C Planning & Strategy Team. In this role, the Senior Director, Operational Rhythm and Performance Management will lead a team that is directly responsible to define, land and run the SME&C rhythms of business to monitor and accelerate business performance. The role will also be responsible to partner with the extended leadership team on identifying opportunities & challenges, driving insightful discussions to facilitate the next best action to drive growth and ensuring best practice sharing among Operating Units.
The Strategy & Planning team leads commercial strategy, planning and the SME&C rhythm of business (RoB). As such, it’s essential for our team to work across SME&C leaders to drive coordinated improvements across revenue and investments, resource design, GTM and landing and to deliver a rigorous ROB to support all sales leaders to run, measure and get insights on their business to enable them to take action.
This role will lead SME&C Planning to deliver against a common set of priorities through execution of strategic operational engines across revenue and investments, resource design, role success, GTM and landing. This role will work closely will all of our planning stakeholders, our Global Strategy & Operations LT and our SME&C LT, as well as our solutions role owners and our field planning leaders to deliver against aggressive timelines and land a cohesive set of changes and experience for the field.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead an RoB team that will drive the FY27 ROB process for all SME&C – Corporate, SMB and Channel.
- Design an ROB process that drives insights and actions from Managers, to Segment leaders through to Global leadership
- Establish an operating model that brings predictability, streamlines execution to drive efficiencies and results in clear expectations for every ROB cycle.
- Ensure insightful data and clarity on monthly prioritization of discussion topics that align to the needs of the business.
- Identify opportunities to drive continuous improvement year over year and deliver against in-quarter agility when needed
- Establish a clear communication channel for the most critical updates and deadlines
- Embody our culture and values
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
Additional or Preferred Qualifications
- 3+ years of Finance, Sales Excellence or Business Planning experience.
- Systems Thinker. Ability to design connection points to drive insights and actions from managers through to global leadership
- Operational Rigor. Ability to design workback plans that bring clarity and seek efficiencies to minimize operational burden and give back time to customer facing engagements.
- Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
- High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
- Collaborative. Work cohesively with members of the Microsoft sales & partner teams, Microsoft partners, GTM teams and marketing to solve program issues, leverage best practices, & deliver results.
- Strong project management skills: identify needs, designing effective solutions, building, and executing highly successful programs at scale through to completion.
- Effective analytical and project management skills, to deliver on time and deliver impact.
- Ability to work independently and effectively, driving successful outcomes with virtual teams.
- Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.
Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900.00 - $277,200.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600.00 - $303,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**