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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience Tableau is at a critical inflection point, and we are building a world-class engineering team to ensure our most strategic customers succeed. As a Senior Director of Software Engineering, you will lead a high-impact team of engineers and product managers embedded directly within the core Engineering organization. Your mission is to help our customers by removing technical blockers, accelerating adoption of our services, and reducing attrition — with a primary focus on resolving complex, customer-specific technical issues. This is a hybrid role based in San Francisco, CA or Bellevue, WA.
Unlike traditional customer success or sales roles, this position sits within the Engineering organization. You will work directly on the hardest technical challenges our customers face, partnering across field and product teams to redefine how Tableau Engineering engages with the enterprise world.
What You'll Actually Be Doing
- Build and scale a global team of subject matter experts (SMEs) across Tableau products and services.
- Proactively engage at-risk customers to resolve technical blockers and unmet needs driving churn.
- Partner with top strategic accounts to ensure successful implementation and deployment of Tableau products and services.
- Define and manage intake, triage, and exit criteria for engagements, keeping the team focused on high-value, high-risk scenarios.
- Establish models for scaling this team's knowledge and charter.
- Partner deeply with our field, customer facing teams, and partners while maintaining clear role boundaries to ensure the engineering organization focuses on engineering outcomes rather than project management.
You're Our Person If...
- You have 15+ years of experience in engineering, project delivery, and senior customer-facing leadership roles.
- You have demonstrated experience leading Professional Services, Field Engineering, FDE or similar technical consulting functions at scale.
- You have proven ability to build and maintain large-scale distributed systems, with deep familiarity with the Tableau ecosystem (Server, Cloud, Next) or similar enterprise data platforms.
- You have experience working with C-suite executives at Fortune 500 or large enterprise companies to resolve critical technical escalations and align product vision with business value.
Even Better If...
- You have experience ramping a global team from the ground up and implementing consistent operating models across geographies.
- You are skilled at measuring success through customer health scores, adoption rates, and attrition reduction rather than traditional revenue quotas.
- You have established models for scaling team knowledge and expanding a team's charter over time.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.