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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Sr. Director, Solutions - CBS Commercial (Mid-Market & GB)
The Role
As the Leader of Solutions for our CBS Commercial business, you are not just managing a team, you are shaping how Salesforce helps customers win in the era of the Agentic Enterprise. You will lead a high-performing organization of 50+ Solution Engineers and frontline leaders, driving technical excellence, AI-led innovation, and measurable customer outcomes across our Mid-Market and General Business (GB) segments.
This is a highly customer-facing leadership role that requires strong executive communication and storytelling skills. The ideal candidate can confidently engage customer executives, deliver compelling platform and AI vision presentations, and help shape transformational conversations with some of our most strategic commercial customers.
You will serve as a strategic partner to Sales leadership, helping align technical strategy and field execution to the business. In CBS Commercial, we partner across the customer lifecycle to help customers envision, evaluate, and adopt transformational platform capabilities powered by Agentforce, Data Cloud, Slack, and the broader Salesforce platform. This role requires an operator, builder, and innovator who can scale teams, modernize how Solution Engineering works, and help customers move from AI experimentation to enterprise-wide execution.
Key Responsibilities
Strategic Leadership
Lead a multi-layered organization of frontline managers and individual contributors. Drive the health, performance, development, and operational excellence of a 50+ person team while fostering a culture of accountability, innovation, curiosity, and customer obsession.
Executive Deal Strategy
Serve as a technical sponsor and strategic advisor on high-priority customer engagements. Provide executive-level business and technical credibility on complex customer conversations by translating Salesforce innovation into clear business outcomes through compelling presentations, storytelling, and vision-setting.
Executive Customer Engagement & Thought Leadership
Act as an executive-facing leader with customers, representing Salesforce at key meetings, workshops, QBRs, and strategic engagements. Develop compelling narratives, presentations, and thought leadership content that help customers understand the art of the possible with AI, Agentforce, Data Cloud, and the Salesforce platform.
Operational Innovation
Design, pilot, and scale repeatable sales plays, technical engagement models, and AI-enabled workflows that improve customer engagement and field productivity.
Sales SVP & AVP Partnership
Serve as a trusted partner to Sales leadership by aligning technical resources to priority opportunities, improving execution rigor, and providing visibility into deal progression, customer priorities, and technical blockers.
Talent Development & Organizational Scale
Recruit, develop, and retain top technical talent. Build future leaders while creating an inclusive, high-performance culture focused on continuous learning, technical depth, and business impact.
Lead Customers Through the Agentic Enterprise Transformation
Evangelize Salesforce’s AI, Agentforce, Data Cloud, Slack, and platform strategy with customer executives. Help customers move beyond isolated AI use cases toward scalable, trusted, enterprise-wide digital labor strategies.
AI-Powered Solution Engineering
Drive adoption of AI-enabled workflows across the Solutions organization to improve productivity, speed, and quality across discovery, account planning, demo creation, prototypes, and customer engagement.
Value-Led Solutioning
Drive a solutions approach focused on rapid business alignment, customer value realization, and scalable platform design. Encourage teams to leverage prototypes, demonstrations, and AI-enabled workflows to accelerate customer decision-making and confidence.
Data-Driven Coaching & Execution
Leverage operational insights and AI-driven analytics to improve forecast accuracy, identify coaching opportunities, optimize resource allocation, and proactively address execution risks.
What We’re Looking For
Transformational Leadership
A proven leader who can inspire teams through change, scale organizations effectively, and modernize how technical sales teams operate in an AI-first world.
Executive Presence & Communication
Exceptional presentation, storytelling, and communication skills. Ability to build and deliver compelling executive-level narratives, influence customer strategy discussions, and represent Salesforce as a trusted advisor in front of senior business and technology leaders.
Customer & Business Acumen
Strong executive presence with the ability to connect technology strategy to measurable business outcomes. Comfortable engaging with both technical stakeholders and business executives. Understands how to bring enterprise-level strategic selling, executive engagement, and transformational platform conversations into a commercial business environment with speed, scalability, and operational rigor.
Leadership at Scale
Experience leading leaders in complex, matrixed environments while maintaining a strong team culture and high operational standards.
AI & Platform Vision
Passion for AI, automation, digital labor, and platform transformation. Ability to help customers and teams envision what’s possible with Agentforce, Data Cloud, Slack, and the Salesforce platform.
Commercial Acumen
Strong understanding of pipeline management, ACV growth, customer engagement strategies, and scalable go-to-market execution.
Builder Mentality
Ability to operationalize strategy into scalable field execution. Comfortable building new motions, simplifying complexity, and driving consistency across a fast-growing commercial business. Comfortable creating executive-ready content, strategic narratives, and customer-facing presentations in a fast-moving environment.
Operational Excellence
Experience building scalable motions, operational rigor, and repeatable frameworks that improve team effectiveness and customer outcomes.
Technical Depth
Strong foundation in enterprise architecture, cloud platforms, integrations, AI solutions, and modern customer engagement strategies.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $223,860 - $299,390 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $246,120 - $329,210 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.