Senior Employee Success Benefits and Gta/loa Specialist

Salesforce Salesforce · Enterprise · Hyderabad, India

Salesforce is seeking a Senior Employee Success Benefits and GTA/LOA Specialist to join their HR team. This role focuses on administering employee benefits, providing expert advice, and improving HR processes. The specialist will act as a liaison for employee queries, manage vendor relationships, and propose automation for benefits administration. While the company emphasizes AI and agentic collaboration, this specific role is within HR and focuses on employee benefits administration, not direct AI/ML model development or deployment.

What you'd actually do

  1. Act as the primary liaison for benefits and GTA/LOA queries with employees, providing expert advice, guidance, and clarification by interpreting and applying a deep understanding of employee benefits, Salesforce policies, and relevant regulations.
  2. Recommend effective and timely solutions for any core Benefits, Time Tracking and Leave of Absence queries from the employees and stakeholders
  3. Function as a thought partner with global stakeholders to design and improve processes and systems.
  4. Build and maintain good working relationships with global benefits/GTA program managers
  5. Maintain a good working relationship with benefits vendors and partners both locally and globally for any operational process and queries

Skills

Required

  • Minimum 3 years’ experience in human resources, including benefit administration & vendor management experience
  • Degree or equivalent relevant experience required.
  • Experience in case management and working with Workday
  • Ability to build, develop, implement and engage in new service delivery approaches
  • Demonstrate ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment
  • Strong conflict resolution and problem-solving skills
  • Ability to manage high volume of employees cases
  • Ability to work in a diverse work environment with ambiguity and multiple priorities
  • Ability to work effectively independently and in a team environment
  • Strong professional verbal and written communication

Nice to have

  • preferably within a fast-paced, high-growth technology company
  • Prior experience with working in a centralized human resource function preferred.
  • Has interest in AI and human/agent collaboration

What the JD emphasized

  • highest level of confidentiality for all employee information in accordance with regulations
  • Maintain the highest level of confidentiality for all employee information in accordance with regulations, ensuring all benefit administration and related practices are compliant and secure.