Senior Engineer-customer Tools

AMD AMD · Semiconductors · Austin, TX · Engineering

AMD is seeking a Senior Engineer-Customer Tools to be the primary technical authority for the design, definition, and delivery of the Serviceability Engine, a critical component underpinning AMD's serviceability strategy across its product portfolio. This role involves translating high-level serviceability goals into engineering requirements, architectural specifications, and delivery plans, working closely with Program Managers and Platform Architects. Responsibilities include owning the architectural vision, defining specifications for error detection, reporting, fault isolation, and recovery, leading architectural reviews, evaluating trade-offs, establishing standards, and providing technical guidance. The role also involves partnering with Program Managers on delivery plans, identifying technical risks, and acting as a technical interface with various internal teams and external stakeholders. Familiarity with data center and cloud serviceability requirements is preferred.

What you'd actually do

  1. Serve as the primary technical lead for the Serviceability Engine, owning the end-to-end architectural vision, design decisions, and technical roadmap.
  2. Define and document detailed architectural specifications for the Serviceability Engine, including error detection, error reporting, fault isolation, and recovery mechanisms.
  3. Lead architectural reviews and design discussions with platform architects, hardware engineers, firmware teams, and software stakeholders.
  4. Evaluate and drive trade-off decisions across performance, power, area, and serviceability to ensure optimal system-level outcomes.
  5. Establish and maintain architectural standards, design patterns, and best practices for serviceability across AMD's product lines.

Skills

Required

  • Serviceability Engine design and definition
  • Architectural vision and roadmap ownership
  • Error detection, reporting, fault isolation, and recovery mechanisms
  • Architectural reviews and design discussions
  • Performance, power, area, and serviceability trade-off evaluation
  • Architectural standards, design patterns, and best practices
  • Technical guidance and mentorship
  • Translating business and customer requirements into engineering specifications
  • Alignment with broader platform and system-level design goals
  • Serviceability Engine requirements document creation and maintenance
  • Delivery plan development and ownership
  • Technical risk identification and mitigation
  • Technical interface between teams
  • Understanding serviceability requirements across product segments
  • Representing the Serviceability Engine in forums and reviews
  • Defining serviceability test plans and fault injection strategies
  • Customer and partner engagement support
  • Proven experience defining architectural specifications and driving them through the full SDLC
  • Strong background in CPU, GPU, or SoC architecture
  • Hands-on experience in firmware or platform software
  • Experience working alongside Program Managers to build and execute delivery plans
  • Excellent written and verbal communication skills
  • Familiarity with data center and cloud serviceability requirements
  • Prior experience as a technical lead or architect in a cross-functional program

Nice to have

  • Master's degree

What the JD emphasized

  • primary technical authority
  • end-to-end architectural vision
  • technical roadmap
  • detailed architectural specifications
  • technical lead
  • technical risks