Senior Engineer, Software Integration - Fleet Support (r5079)

Shield AI Shield AI · Defense · Dallas, TX · Customer Operations

Senior Software Engineer for Shield AI's V-BAT Fleet Support team, focusing on customer-facing engineering support for software issues affecting aircraft operations, onboard software, mission software, ground control interactions, logging, configuration, and subsystem integration across the fielded fleet. This role acts as a liaison between Fleet Support and engineering teams to translate field issues into actionable product improvements.

What you'd actually do

  1. own customer-facing engineering support for software issues affecting aircraft operations, onboard software, mission software, ground control interactions, logging, configuration, and subsystem integration across the fielded fleet.
  2. serve as the bridge between Fleet Support and the software, autonomy, avionics, and systems engineering teams, helping transform field-reported issues into reproducible technical findings, corrective actions, and long-term product improvements.