Senior Engineering Manager, Activation

Brex Brex · Fintech · New York, NY +3 · Engineering

Senior Engineering Manager to lead a team focused on customer activation systems, including onboarding, account setup, verifications, and integrations. The role involves leveraging AI to enhance customer journeys and automate workflows, requiring strong technical leadership and cross-functional collaboration.

What you'd actually do

  1. Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding and implementation experience.
  2. Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
  3. Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
  4. Drive execution of the Activation roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
  5. Lead and manage multiple teams of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.

Skills

Required

  • Expertise leading full-stack engineering teams delivering end-to-end product experiences.
  • Demonstrated track record of shipping customer-facing features across multiple release cycles.
  • 3+ years of experience managing or leading multiple technical teams in a high-growth environment.
  • Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
  • Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
  • Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
  • Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Nice to have

  • Experience with data platforms such as Snowflake, Hex, or similar.
  • You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!
  • You are a champion for the customer and constantly put yourself in their shoes to create intuitive, frictionless experiences.

What the JD emphasized

  • AI-enhanced customer journeys
  • AI-powered product experiences

Other signals

  • AI-native automation
  • AI-enhanced customer journeys
  • Leverage AI to reimagine and automate onboarding and implementation workflows
  • Track record building AI-powered product experiences, including LLM-driven automation and personalization